Scheduler - Traineeship in Rockdale, New South Wales at Dovida

This is a full-time traineeship position, offering the opportunity to gain hands-on experience while completing your Certificate IV in Ageing Support.

As a Scheduler, you will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of caregivers. You will be responsible for managing a weekly roster, while also making daily adjustments to meet the evolving needs of both clients and staff. This role requires strong organisational skills, attention to detail, and excellent communication skills to coordinate effectively with caregivers and clients. This position is based in our office in Rockdale.

Why Join Us?

• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• A company that recognizes and appreciates the value of the work that you do
• A fun and supportive team.
• Open pathways to future roles in aged care and community services, including Care Administrator or Care Manager positions

• Receive government funding financial incentives paid in 6 monthly instalments
• Receive a salary increase upon completion of qualification.

Key Responsibilities:

• Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
• Coordinate Client services and Caregiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent Caregiver/s are provided
• Monitor shared email for actions and coordinate workflow with Client Services Team.
• Monitoring and actioning email/phone call requests for new/changes to client schedules
• Provide administrative support to the Care Managers, including assisting with documentation, follow-ups, and general coordination tasks as required.
• Availability to cover one on-call day per a week and one weekend per month, compensated at an additional on-call rate.

About you:

• Experience in aged care is desired.
• Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
• Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
• Have strong communication, problem-solving, time management, and conflict-resolution skills.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.