Collision Repair Entry Level Service Advisor in San Diego, California at Quality Collision Group LLC

Why Join Amato's Auto Body, a Quality Collision Group brand?

Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future.
Earning Potential: Competitive compensation with six-figure earning potential in select roles.
Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development.
Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement.

Job Summary
The entry level Collision Estimator / Service Advisor evaluates vehicle damage, prepares accurate repair estimates, and guides customers through the collision repair process from intake through delivery. This role works closely with insurance carriers, technicians, parts, and production leadership to develop complete repair plans, manage supplements, and keep customers informed. The position is responsible for balancing repair accuracy, customer service, insurer requirements, and efficient shop workflow.

Responsibilities / Essential Functions
Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
Communicate with customers regarding repair scope, timeline, updates, and final delivery.
Work with insurance carriers on claims, approvals, supplements, and documentation.
Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
Review supplements and update estimates as additional damage is discovered.
Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
Maintain organized documentation and provide a high level of customer service throughout the repair.

Qualifications
• Previous customer service experience in the collision repair or automotive industry preferred.
• Strong customer service, verbal communication, and written communication skills.
• Basic computer skills and ability to learn collision estimating software, including CCC ONE.
• Ability to communicate effectively with customers, insurance representatives, and team members.
• Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to handle customer concerns professionally and provide a positive customer experience.
• Valid driver's license required.

Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays, Vacation & Sick Days
401(k) with employer match
Paid Training