Help Desk Technician in Newnan, Georgia at DataDeletionTarget

Job Summary:

The Help Desk Technician will be on the frontline of our Help Desk team to assist with email and phone help desk tickets and to assist with first level hardware and software support. This role will track new requests and assign quickly and appropriately while process the on boarding and off boarding tasks of new and departing employees. This role will assist in any other IT help desk/infrastructure projects as need arises.

Job Duties:

· Respond to phone and email help desk requests to assist with first level hardware and software support

· Track all new requests to ensure they are assigned quickly and appropriately

· Chase stale requests to ensure all open tickets are closed in a timely fashion

· Process the on boarding and off boarding tasks of new and departing employees

· Occasional lifting of computer and printer equipment required

· Assist in any other IT help desk/infrastructure projects as need arises

· Perform other duties as assigned

Qualifications:

· College or Technical degree/ certification preferred. High School diploma or equivalent required.

· 3+ years’ experience in an IT related position

· Microsoft Windows 10

· Microsoft Office applications

· Laptop and Desktop hardware experience

· Growth mindset, persistence, embrace challenges, and focus on improving self

· Experience managing, installing, and supporting Windows 10

· Experience troubleshooting common computer issues

· Excellent customer service skills

· Strong problem-solving skills

· Strong documentation skills

· Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing)

· Microsoft Active Directory

· Experience working with Windows Server 2016 and virtualization technologies (VMware, Nutanix)

· Experience working in a Citrix Environment