Senior Building Manager in London, England at Hines

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix’s website: www.helixproperty.co.uk.

We are a highly experienced property management team providing comprehensive turn-key property solutions to owner-occupiers, private individuals, banks, fund, corporate recovery advisors and small to medium-sized property businesses.

The Senior Building Manager will be responsible for the effective day-to-day management of 20 Old Bailey, ensuring the consistent delivery of a high-quality, compliant and customer-focused environment in line with Helix standards. The role requires strong leadership to promote a “One Team” approach, working collaboratively with occupiers, service partners and internal stakeholders to maintain a professional and well-managed asset.

The Senior Building Manager will ensure that all statutory, health and safety and operational compliance requirements are met at all times, maintaining robust processes and accurate records to support a fully compliant and audit-ready environment. A proactive approach is expected, with a focus on service excellence, continuous improvement and the smooth operation of all building services.

The role also supports the delivery of sustainability and ESG objectives, working closely with the Surveyor to ensure operational activity aligns with the wider asset strategy and client objectives.

• Lead the day-to-day management of the property, ensuring all services are delivered safely, efficiently and to consistently high standard.
• Build and maintain strong occupier relationships, driving high levels of satisfaction and service delivery.
• Ensure full compliance with all statutory, Health & Safety and company requirements, maintaining accurate and audit-ready records.
• Act as primary point of contact for occupiers, service partners and stakeholders.
• Maintain a comprehensive understanding of all building systems, infrastructure and layouts to support effective operational management.
• Lead and manage on-site staff, ensuring effective resourcing, performance, training and development.
• Oversee all reactive works, incidents and callouts, ensuring timely resolution and clear communication.
• Manage the property budget, ensuring full control, value for money and alignment with financial targets.
• Procure and manage service contracts in line with tender guidelines, monitoring performance and delivery.
• Drive sustainability and ESG initiatives, improving energy, water and waste performance.
• Identify and implement continuous improvement opportunities across operations, service delivery and efficiency.
• Work closely with the Surveyor, providing operational insight, reporting and support to align with asset strategy.

Essential:

• Proven direct management of a high quality multi-let office building or estate
• Experience of liaising with clients, occupiers and consultants
• Knowledge of current Health & Safety legislation
• IOSH
• Good knowledge of building maintenance (including M&E) and service charge budgets
• Excellent managerial and inter-personal skills, a proven track record in managing change and good strategic vision and a strong commitment to customer service
• Willing to work outside of regular working hours if required for emergencies
• Experience in the supervision of contractors
• Good time management skills able to respond to client/contract deadlines

Desirable:

• NEBOSH
• Similar experience within a competitor company
• Good understanding of commercial leases / service charges
• Membership of a professional body (i.e. BIFM / IFMA)

Key Skills

• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Proven track record in managing staff/contractors
• Able to use initiative and take responsibility
• Ability to work under pressure

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.