Medical Receptionist - Hamtramck Clinic at Southeastern Michigan Health Association – Hamtramck, Michigan

The medical receptionist position at the FQHC clinic serves as the first point of contact for patients and visitors in a clinic setting. This role involves managing front desk operations, scheduling appointments, maintaining patient records, and providing excellent customer service to ensure a positive experience for patients.

Primary Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the

tele phone; answering or referring inquiries.

• Schedules appointments for primary care, behavioral health, and dental appointments with a

focus on dental.

• Optimizes patients' satisfaction, provider time, and treatment room utilization by

scheduling appointments in a timely fashion with the ability to multitask.

• Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing

service delivery compared to schedule, reminding provider of service delays.

• Call patients to remind them of upcoming appointments and to help them schedule testing for

off­ site services

• Provide patients with intake and new patient forms as well as copies of our office policies

and legally required documents

• Comforts patients by anticipating patients' anxieties; answering patients' questions.

maintaining the reception area.

• Ensure s availability of treatment information by filing and retrieving patient records.

• Maintains patient accounts by obtaining, recording, and updating persona l and financial

information.

• Obtains revenue by recording and updating financial information, recording and collecting

patient charges: controlling credit extended to patients; filing, collecting, and expediting

third-party claims.

• Maintains office inventory and equipment by checking stock to determine inventory level,

anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of

supplies; scheduling equipment service and repairs.

EDUCATION AND EXPERIENCE:

• High School diploma, medical assistant certificate preferred
• Must have excellent written & verbal skills
• Must have basic understanding of medical terminology
• Must have basic understanding of patient charges and insurance information