Staff Support Specialist III at City of Greenville – Greenville, North Carolina

Due to an upcoming retirement, the Greenville Aquatics & Fitness Center (GAFC) seeks an experienced individual to fill a Staff Support Specialist III position. This public-facing position coordinates GAFC memberships and corporate billings and performs related work as required.

FLSA Status: Non-Exempt

• Serves as a central point of contact for GAFC members and responds to general inquiries;
• Prepares and maintains a variety of reports, forms, and information related to GAFC membership and sales;
• Processes new memberships and maintains membership database;
• Processes membership renewals and sends renewal notices;
• Sets up new corporate memberships and prepares corporate billings;
• Creates and maintains the GAFC membership filing system;
• Maintains statistics on monthly member counts;
• Processes monthly checking account and credit card drafts;
• Assists in the operations of GAFC by supervising the facility one weekend a month, and opening and closing shifts during the week;
• Provides facility tours and assists prospective members and guests with membership processes;
• Operates a computer and a variety of office equipment incidental to administrative support duties;
• Answers phone and directs calls to the appropriate staff;
• Performs other duties as assigned.

Education and Experience:

• High school diploma or GED (associate’s degree in office administration, business administration, or related field preferred); and
• At least three years of clerical/administrative support and customer service experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• office practices and procedures;
• format and organization of letters, reports, and other business correspondence;
• vocabulary, English, spelling, and arithmetic.

Skill in:

• the operation of assigned office equipment, including computer equipment and various software packages.

Ability to:

• understand and follow oral and written instructions;
• communicate effectively verbally and in writing;
• read and compare words and numbers carefully and accurately;
• maintain clerical records and to compile reports from such records;
• type accurately at an average rate of speed;
• establish and maintain good working relationships with other employees and the general public.

• CPR, AED, and First Aid certified (required within 6 months of hire)
• Requires working a varied schedule to include some nights, holidays, and weekends