Scheduler at STSS Inc – CARY, North Carolina

About Us

STSS Inc is a trusted leader in hospitality staffing, proudly serving hotels, resorts, restaurants, and event venues with reliable, skilled talent. We pride ourselves on fast response, strong client partnerships, and delivering staffing solutions that keep hospitality businesses running smoothly. We are seeking a Scheduler to join our growing team — someone who is highly organized, client-focused, and motivated to support both scheduling operations and business development.

Position: Scheduler
Company: STSS Inc
Location: [Insert City/State] – Hybrid (office, remote, and client site visits across NC)
Employment Type: Full-time | Salary + Bonus

Responsibilities

Scheduling & Staffing

• Assign and manage schedules for hospitality clients, ensuring quick and effective coverage.
• Communicate directly with hotels, event venues, and restaurants to confirm staffing needs and availability.
• Use Microsoft Teams, HubSpot, Zoom, and ATS systems to manage schedules, track employees, and update client requests.
• Respond quickly to call-offs, last-minute requests, and urgent staffing changes.
• Collaborate with recruiters and account managers to fill client needs efficiently.

Client Engagement & Outreach

• Travel occasionally to Raleigh, Durham, and Greensboro to visit client sites, build relationships, and ensure client satisfaction.
• Represent STSS Inc at chamber of commerce events, networking opportunities, and career fairs.
• Assist with business development during slower scheduling periods by making outreach calls, following up with clients, and supporting sales efforts.

Administrative & Support

• Maintain accurate scheduling records, timesheets, and client assignments.
• Communicate shift updates, confirmations, and schedule changes to employees.
• Support employee onboarding into the scheduling system.
• Work occasional Saturdays as scheduled in advance.

Qualifications

• Experience in hospitality staffing, scheduling, or dispatching strongly preferred.
• Proficiency with Microsoft Teams, HubSpot, Zoom, and ATS systems.
• Strong organizational skills with the ability to multitask in fast-paced settings.
• Excellent communication skills (verbal, written, and interpersonal).
• Bilingual (English/Spanish) strongly preferred.
• Comfortable with a hybrid schedule (remote, office, and on-site visits, including occasional travel to Raleigh, Durham, and Greensboro).
• Outgoing and professional demeanor suited for client-facing and community events.

Compensation & Benefits

• Competitive salary + performance-based bonus.
• Hybrid work schedule with flexibility and occasional regional travel.
• Paid time off and holidays.
• Career growth opportunities in both operations and business development.
• Supportive and collaborative team culture at STSS Inc.