OUTREACH SUPERVISOR in Kinston, North Carolina at Kinston Community Health

Make a Lasting Impact in Your Community
Kinston Community Health Center (KCHC) is committed to delivering quality, compassionate primary and preventative healthcare to our community. We are seeking a dynamic Outreach Supervisor to lead our dedicated Community Outreach Department and help expand access to healthcare for underserved populations. This role combines direct outreach service with departmental leadership—ideal for a mission-driven professional ready to make a difference.

The Outreach Supervisor coordinates and oversees the daily operations of the Community Outreach team. This includes managing outreach activities, ensuring appropriate program linkage and referrals, maintaining documentation in organization's EMR, and collaborating closely with leadership to ensure the success of department initiatives, including the Mobile Medical Clinic. The role includes both supervisory and direct service responsibilities.

• Supervise outreach staff, manage workflow, performance, and team development

• Create and manage team schedules, including timesheets and PTO requests

• Train new hires and assist with employee development

• Coordinate Mobile Medical Unit coverage, staff assignments, and site locations

• Ensure department compliance with HRSA reporting and other grant requirements

• Complete and track Strategic Action Plans annually

• Report departmental key performance indicators monthly

• Deliver one-on-one and face-to-face health education, surveys, and screenings (BP, glucose checks, etc.)

• Coordinate outreach staff coverage based on caseload, geography, and patient health needs

• Ensure appropriate referrals and care coordination addressing social determinants (food insecurity, housing, behavioral health, job training, etc.)

• Assist with appointment scheduling, patient calls, home visits, and transportation as needed

• Ensure outreach staff maintain active caseloads (up to 100 patients) and document accurately in organization's EMR

• Attend and participate in community-based organization meetings and health events

• Represent KCHC in community outreach efforts and maintain professional partnerships

• Support and lead event setup and breakdown

• Participate in professional development and maintain up-to-date knowledge of HIPAA and clinical hygiene standards

Education:

• Associate’s degree or Bachelor’s in Business Administration or related field required

• Clinical and administrative support experience preferred

Experience:

• 3–5 years of community outreach and supervisory experience preferred

• Bilingual (Spanish/English) strongly preferred

• Equivalent education and experience combinations will be considered

Certifications & Licenses:

• CPR certification (or obtained within 6 months of hire)

• Valid NC Driver’s License with acceptable driving record

Skills:

• Strong communication, leadership, and organizational skills

• Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, and mobile apps

• Motivational interviewing and health coaching skills are a plus

• Ability to work flexible hours, including evenings and weekends as needed

• High-level communication

• Independent judgment and critical thinking

• Effective problem-solving and resource management

• Accountability, self-management, and team collaboration

• Respect for patient confidentiality and cultural sensitivity

Why Work with Us?

• Be part of a mission-focused organization that values community impact

• Supportive leadership and team environment

• Comprehensive benefits package

• Opportunities for growth and development

For more information about KCHC, visit www.kinstonhealth.org.