Deposit Services Specialist III at First Southwest Bank – Multiple Locations, Colorado

Position Description: Provide operational support to the deposit operations and branch teams. Adhere to all established operational protocols and requirements. Proactively respond to and resolve both customer and staff inquiries in a timely fashion. Work as a positive team member both within the department and across all departments. Position Responsibilities: Provides professional internal and external customer service

• exception item processing
• wires and disputes
• fraud monitoring and reporting
• statements and notices
• debit card processing
• administration of all electronic banking systems and services

Perform the duties of the Certified ACH Coordinator. Provide support with Cash management

Respond to and resolve inquiries, documentation requests, missing documents, account verification, garnishments, levies, subpoenas, etc.

Secondary Duties: Works closely with other department managers, Branch Operations Officer, Branch Managers and Compliance. Review necessary logs, reports, spreadsheets as needed to ensure balancing, compliance and completeness of job functions. Evaluate, and make recommendations to improve operational efficiencies in daily departmental processes. Assist in responding to Exam/Audit/& internal monitoring exceptions within Deposit Operations. Coordinates implementation of regulatory changes with branch banking. Helps to develop and implement new technology and system upgrades in coordination with branches. Assist Deposit Operations staff with required onboarding and training. Minimum Qualifications: MINIMUM QUALIFICATIONS: -

Minimum of 3 years of banking experience

High School Diploma or Equivalent; College degree preferred

Minimum of 2 years operations experience

Online and mobile banking experience preferred

SKILLS AND KNOWLEDGE: -

• Effective written and oral communication skills
  
• Possess strong organizational skills and ability to handle multiple tasks
• Strong attention to detail in order to maintain high level of data integrity
• Proficient computer skills required
• Pleasant disposition which gives a positive image of the bank to customers and prospects

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects tools or controls. Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

Additional Information: BSA REQUIREMENTS: