Client Care Coordinator (All Experience Levels Welcome) in Charlotte Hall, Maryland at Tidewater Veterinary Hospital LLC

The Client-Care Coordinator provides administrative support to set up, initiate, and conclude the successful work flow of the hospital's patient care. Provide client services and collaborate with the hospital personnel to establish the best patient care! The Client Care-Coordinator ministers the client experience from initiating appointments to finalizing the checkout. Administrative duties include relaying information, requests and tasks between the client, doctors, management, and staff. Assist all team members and clients in a professional manner and complete all responsibilities and duties in a timely manner. Potential to move up the levels quickly if desired!

· Communicate effectively with all stakeholders.

· Direct the focus on the best care of clients, patients, and each other.

· Demonstrate a professional, cheerful, and helpful attitude.

· Schedule appointments.

· Complete the check-in and check out processes.

· Respond professionally to client phone calls, texts and emails in a thorough and timely manner.

· Assist clients with account maintenance and required electronic documents.

· Ensure the electronic forms have been properly saved into the electronic medical record

· Educate clients on products, medications, policies, and procedures.

· Create and modify accurate invoices as needed.

· Collect payment at the time of service.

· Handle requests from other veterinary practices and other entities.

· Prioritize tasks and complete all tasks to resolution.

· Assist in keeping the hospital clean and orderly.

· Assist other departments as assigned.

· Complete other duties as assigned

This position is open from entry-level to experience candidates. This position is part-time, but has potential to become a full-time position as experience increases. All levels are welcome to apply.

Pay commensurate with experience. Additional benefits may include paid time-off, veterinary discount, retirement savings plan, health/dental/vision insurance, and long-term disability insurance, and your eligibility for each depends on the average number of hours worked each week or annually. Please ask us for more details!

Please see our website to learn more about us. Thank you for your interest!

HIgh School diploma / GED

Proficient computer, phone, mathematical, and writing skills

Excellent communication and interpersonal skills

1-2 years veterinary or animal work experience

Strong organizational and time management skills

Knowledge of veterinary terminology preferred

Able to work calmly and securely under stressful conditions

Able to manage time and prioritize tasks

Able to rapidly and accurately process information