VIP Team Member in Bethesda, Maryland at General Dynamics Information Technology

Location: USA MD Bethesda
Full Part/Time: Full time
Job Req: RQ224625
Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
NACI (T1)

Job Family:
Technical Support Services

Job Qualifications:

Skills:
Apple iOS, Endpoint Security, Mobile Device Management (MDM)
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

VIP Support Technician

The VIP Support Technician provides high-level, hands-on technical support to senior executives and other VIP users within the National Institutes of Health (NIH). This role is responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring the secure, reliable, and efficient operation of all VIP computing environments. The technician works closely with IT teams to deploy modern technology solutions, maintain compliance with security requirements, and deliver exceptional support in a fast-paced, high-visibility environment.

Key Responsibilities
• Provide dedicated, priority IT support to NIH VIP and executive staff
• Troubleshoot and resolve complex issues involving hardware, software, peripherals, accessories, and mobile devices
• Maintain, support, and troubleshoot VIP laptops, desktops, tablets, mobile devices, and peripherals
• Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems
• Support iOS and Android mobile platforms, including enterprise-managed tablets and smartphones
• Coordinate with internal IT teams to address complex issues and deploy technical solutions efficiently
• Improve computing efficiency through process optimization, automation, and proactive technical solutions
• Ensure full compliance with IT security protocols, including manual patching, updates, and antivirus maintenance
• Communicate technical concepts clearly to both technical and non-technical audiences at all organizational levels
• Make rapid, sound decisions and resolve complex technical problems in high-pressure or time-sensitive situations
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms
• Utilize enterprise tools to manage security, patches, configurations, deployments, and endpoint protection

• Provide full endpoint support, including: Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX, tablets, cell phones, and mobile devices using iOS and Android

• Ensure efficient, secure, and responsive service delivery by using tools such as Trellix ePO , BigFix, JAMF, Ivanti MobileIron, Spok Suite, Microsoft Intune, Microsoft Defender for Endpoint (MDE) and Microsoft Defender Antivirus (MDAV)

Required Qualifications
• 5 years of experience providing technical support to high-level executives or VIP users, including troubleshooting hardware, software, and network issues
• Experience managing and administering Windows and Mac systems, including workstations and mobile devices
• Experience supporting Linux/UNIX environments
• Experience complying with security standards, including manual patching, updates, and antivirus management
• Ability to understand and clearly articulate technical vision to both technical and non-technical audiences
• Proven ability to independently make rapid, effective decisions and resolve complex technical problems in high-pressure environments
• Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune

Security Clearance
• Ability to obtain and maintain an NIH Public Trust clearance

Location
Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE:

• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans