Mitigation Project Manager at SERVPRO Team Miller – Chicago, Illinois

Mitigation Project Manager Lead Elite Restoration Teams for a National Industry Leader

• Company: SERVPRO Team Miller.

• Salary/Pay Rate: $70,000 - $75,000 plus Quarterly bonus program with strong earning potential.

• Location: Chicago, IL (Travel Required).

• Job/Employment Type: Full Time.

• Schedule: Monday - Friday, 7:45 a.m. 5:00 p.m. (On-call/Weekends required).

• Mandatory Licences & Certifications: Valid Driver's License.

The Mitigation Project Manager oversees all aspects of assigned restoration projects and assigned Water Mitigation crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.

• Negotiate with customers and/or clients for approval of restoration activities

• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors

• Review job site documentation to support the services provided and ensure proper client requirements and billing process

• Maintain all communications with customers, teammates, vendors, and insurance representatives

• Manage production expenses including labor, equipment, vehicles, and other assets

• Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.

• Actively engage in recruiting, hiring, and training restoration teammates

• 2 years experience in the Fire and Water Restoration industry is a plus.

• Ability to manage several projects at once.

• Excellent leadership and communication skills.

• Knowledgeable at estimating, job costing, and quality control.

• Working knowledge of Microsoft Outlook, Excel, and Word.

• IICRC certifications WRT and ASD is a plus.

• Proficient with Xactimate estimating software a plus.

• A valid driver's license with a reasonable driving record.

Physical & Work Environment Requirements

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

• Ability to repetitively push/pull/lift/carry objects

• Ability to work with/around cleaning agents

• Medical, Vision, Dental

• 401K Matching

• Company Paid Life Insurance

• Commissioned Bonus Structure

• Paid Time Off

• Paid Holidays

• Paid Career Training & Certification Opportunities

• Employee Referral Program

• Customer Service Recognition Program

• Company Vehicle is provided for work purposes but not as a take home vehicle

Working Hours and Travel Requirements

• This is a full-time position, working 7:45 a.m.5:00 p.m., MondayFriday. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

SERVPRO Team Miller is the leading restoration team in the country, regularly ranking in the top 10 of over 2,000 franchises nationwide. As a family owned and operated business with 40+ territories, we prioritize a team-oriented environment where we grow from within. We are dedicated to helping our communities recover from disasters with excellence and compassion.

SERVPRO Team Miller is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.