Lead Clinical Office Coordinator - Pulmonary in Concord, Massachusetts at Emerson Hospital

Make an Impact Where It Matters Most

Are you an experienced healthcare professional who thrives in a fast-paced environment and enjoys leading others? As a Lead Clinical Office Coordinator, you’ll play a key role in delivering a seamless patient experience while supporting front office operations, mentoring team members, and ensuring efficient coordination between clinical and administrative staff.

This is an excellent opportunity for someone looking to grow their leadership skills while remaining hands-on in a dynamic clinical setting.

What You’ll Do

• Ensure front office administrative and revenue cycle tasks are completed accurately and on time
• Serve as a team lead and mentor to Clinical Office Coordinators, supporting training and development
• Coordinate and align workflows between the front desk, medical assistants, and providers
• Deliver outstanding customer service to patients and visitors, both in person and over the phone
• Manage and resolve escalated patient, family, and staff concerns professionally and effectively
• Support clinical/medical technician teams with additional tasks as needed
• Maintain smooth daily operations in a high-volume healthcare environment

What You Bring

Education

• High School Diploma or equivalent preferred

Experience

• Minimum of 2 years of healthcare experience strongly preferred

Licensure/Certification

• None required

Key Skills & Competencies

• Proficiency in Microsoft Office and intermediate keyboarding skills
• Experience with Electronic Medical Records (EMR/EHR systems)
• Strong communication skills with the ability to interact clearly and professionally
• Proven ability to multi-task and prioritize in a fast-paced environment with minimal supervision
• Demonstrated leadership abilities and willingness to take initiative
• Excellent time management and organizational skills
• Commitment to delivering a positive patient experience