Assistant Office Manager at AssociatesMD – Plantation, Florida

AssociatesMD was founded in 2007 with the flagship location in Davie, Florida. AssociatesMD is dedicated to providing comprehensive and compassionate medical care that caters to unique needs of each individual.

With a team of experienced healthcare professionals, cutting edge-technology, and a patient centered approach, AssociatesMD strives to ensure that each patient receives the highest quality medical services. AssociatesMD offers a wide range of medical services designed to address various healthcare needs. From routine check-ups and preventative care from primary care physicians, to specialized consultations in cardiology and nutrition, the medical group is equipped to handle a variety of medical conditions. Our patient centered-approach ensures that each patient is actively involved in their healthcare decisions, and AssociatesMD works collaboratively to develop personalized treatment plans.

At AssociatesMD the patient’s comfort, well-being, and trust are our top priorities. The medical group believes in building strong clinician-patient relationships based on open communication and mutual respect. AssociatesMD friendly staff is here to answer questions, address concerns, and provide support throughout the patient’s healthcare journey.

The Opportunity

Are you a natural leader who thrives in the fast-paced world of clinical operations? We are looking for an Assistant Office Manager who is more than just an administrator—we’re looking for a "Leader of Patient Experience."

In this pivotal role, you will bridge the gap between front-office precision and back-office clinical excellence. You won’t just be monitoring schedules; you’ll be optimizing the heartbeat of our clinic, mentoring a high-performing team of Patient Access Reps and Medical Assistants, and ensuring every patient who walks through our doors receives seamless, world-class care.

Why You’ll Love Leading Here

• Operational Ownership: You have the autonomy to refine workflows, reduce wait times, and solve complex scheduling puzzles.
• Mentorship & Influence: You’ll be the "Subject Matter Expert" for our clinical team, shaping the careers of Lead MAs and front-desk staff.
• Strategic Impact: Beyond daily tasks, you’ll drive value-based initiatives (HCC, HEDIS) that define the future of our healthcare model.
• Professional Growth: We value ambition. This is a high-visibility role reporting to the Practice Manager, designed for someone ready to level up their career in health services administration.

What You’ll Do

• Architect the Patient Journey: Oversee the entire front-end "Patient Access" ecosystem—from flawless insurance verification to the perfect check-out experience.
• Command Clinical Flow: Monitor ancillary services and MA performance, ensuring that vitals, medical history, and EMR documentation are handled with clinical precision.
• Master the EMR: Act as the go-to expert for EMR templates and task completion, ensuring our "digital paper trail" is audit-ready and accurate.
• Solve Problems in Real-Time: Serve as the escalation point for patient concerns, turning challenging interactions into wins through diplomacy and tact.
• Optimize Staffing: Manage daily staffing levels like a pro, ensuring we are always powered up to meet patient demand without burning out the team.

Who You Are

• Experienced: You have 3–5 years of medical office management experience and a deep understanding of Medical Assistant workflows.
• Knowledgeable: You speak the language of CPT/ICD-10 codes, HIPAA, and managed care guidelines.
• A "People Person" with Grit: You remain calm under pressure, can de-escalate a busy waiting room, and know how to motivate a diverse team.
• Tech-Savvy: You are proficient in EMR/EHR platforms and the Microsoft Office suite.
• Educated: You hold a High School diploma (required), though a Bachelor’s in Health Services or Business Administration is highly preferred.

The Essentials

• Physicality: Ability to remain mobile to supervise clinical areas and sit for extended administrative sessions.
• Flexibility: While we stick to a schedule, you’re the type of leader who is willing to step in when the clinic needs you most.
• The Reward: Competitive compensation, a fast-paced but supportive environment, and the chance to be a key player in a growing healthcare organization.

Ready to Lead?

If you’re a problem-solver who believes that "good enough" isn't good enough for our patients, we want to meet you.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person