Administrative Assistant at East Bay Motorsports Inc – HAYWARD, California

East Bay Motorsports is looking for an enthusiastic, knowledgeable, and experienced full time Administrative Assistant to the General Manager, Sales Manager, Service Manager and Parts Manager.

We represent the following brands in our East Bay location:

Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am, Polaris, and CF Moto.

We value long term relationships with our customers and therefore are looking for candidates with a great attitude, outstanding work ethic, and bilingual (Spanish/English) skills.

Qualifications

• Excel, Word, and overall computer literacy required
• Bilingual (Spanish) preferred
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Comfortable handling confidential information
• Problem-solving attitude with willingness to learn new systems and processes

Administrative / Front Desk Duties:

• Answer, screen, and forward incoming phone calls
• Track incoming calls using developed Excel spreadsheet
• Greet customers and direct them to the appropriate department (sales, finance, or service)
• Assist customers in person and over the phone
• Learn and understand sales and delivery protocols; coordinate with delivery driver to ensure timely delivery of the correct unit
• Maintain point-of-sale displays and materials as needed
• Learn CRM system and update new customers in real time
• Learn product lines carried
• Perform general clerical duties such as filing, photocopying, transcribing, and faxing

Service Support / Service Writer Duties:

• Greet service customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers regarding service progress
• Manage service jobs in progress and help ensure timely completion
• Assist with ordering and tracking parts for warranty or recall work
• Support submission of warranty invoices and follow up on outstanding items
• Maintain strong relationships with customers, OEMs, and vendors
• Support service department in meeting monthly sales goals

Additional Responsibilities:

• Organize office and assist associates to optimize procedures
• Create and update records ensuring accuracy
• Resolve office-related issues and handle requests from managers and employees
• Operate office equipment, including printers, fax machines, and scanners

Benefits:

• Medical, dental, vision, life, accident, hospital, and critical illness insurance
• 401k
• PTO

Job Type: Full-time