Customer Service Shipping Coordinator at Stellar Industries Corp. – Millbury, Massachusetts

Stellar Industries is a rapidly growing industry leader in manufacturing metalized ceramics. We are a major supplier of innovative, high-quality parts to the Aerospace, Photonics, Telecommunications, and Commercial industries. The company was acquired by TRUMPF Photonics in 2019 and has significant growth goals.

About the Role

The Customer Service Shipping Coordinator supports order processing from receipt through shipment, ensuring accuracy, compliance, and on-time delivery. This role works closely with Sales, Production, and Shipping and provides administrative and front office support in a manufacturing environment.

What You Get to Do

Customer Service & Order Processing

• Review customer orders and match purchase orders to quotes
• Verify billing/shipping details, ship method, account numbers, and terms
• Process order changes, returns, and exchanges
• Maintain accurate customer records and shipping preferences
• Coordinate with Production and Shipping to meet customer requirements
• Maintain shipping logs and update CRM system (Monday.com)

Shipping, Receiving & Compliance

• Receive and log incoming shipments
• Package and ship outgoing orders
• Track dock dates and shipment status
• Prepare international shipping documents (AES/SLI)
• Maintain ITAR licensing and inventory logs
• Work with freight carriers and maintain safe, organized shipping areas

Office Administration

• Greet visitors, manage visitor logs, and support office safety procedures
• Answer phones, route calls, and respond to inquiries
• Sort mail/packages and maintain office supply inventory
• Provide general administrative support, including filing and data entry

About You

• Customer service and administrative experience (manufacturing preferred)
• Strong communication, organization, and attention to detail
• Proficient in Microsoft Office and CRM systems
• Ability to multitask and work in a fast-paced environment
• High school diploma or equivalent required; Associate's degree preferred.

What We Offer

• Competitive pay
• A generous benefits package that includes medical, dental, 401K plan, and PTO
• Employer-paid vision plan, Employer paid Basic Life and AD&D Insurance, and Employer Paid Disability Insurance
• Tuition Reimbursement
• 4-Day workweek, Monday-Thursday 7 am-5:30 pm