Patient Care Coordinator - Call Center at ReFocus Eye Health – Waterbury, Connecticut

Join Our Dynamic Call Center Team as a Patient Care Coordinator!

Our growing Ophthalmology practice is seeking an upbeat and ambitious Patient Care Coordinator to join our busy call center. You will be the first point of contact for our patients, ensuring a seamless and positive experience from the initial phone call to appointment scheduling and beyond.

MUST LIVE IN NEW ENGLAND: remote

Your Impact:

• Be the Voice of Our Practice: Answer all incoming calls with a warm and professional demeanor, providing outstanding customer service.
• Masterful Appointment Management: Efficiently schedule, reschedule, and cancel appointments, ensuring accurate and timely service.
• Patient Advocate & Problem Solver: Address patient inquiries, registering new patients, verify insurance eligibility, and manage referrals with precision and care.
• Organization & Accuracy: Maintain patient files, ensure accurate data entry, and keep our systems up-to-date.
• Proactive Patient Communication: Call patients to remind them of upcoming appointments and ensure they have all the necessary information.
• Team Collaboration: Maintain positive relationships with physicians, office, and clinical staff.

What You'll Bring/Requirements:

• A customer-first attitude and a passion for patient satisfaction.
• Ability to handle a high volume (80 to 100 calls per day) of calls with efficiency and grace.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Word, SharePoint and Outlook.
• Ability to navigate multiple computer systems simultaneously / technology savvy
• Ability to thrive in a fast paced environment.
• High School Diploma or equivalent.

Bonus Points:

• Experience with EHR and practice management systems.
• Experience with complex multi-phone software.
• Spanish speaking skills.
• 1 year of call center experience.

Details:

• Hours: Monday-Friday, remote

Refocus is an equal opportunity employer and we value diversity.