Banquet Captain at Alderbrook Resort & Spa – Union, Washington

Pay | $48 ~ $58/hr+ ($18.13/hr base pay + hourly tips average*)

Title | Banquet Captain

Hours | Full time (30+ hours) and part time (<30 hours) available

Status | Seasonal

Location | Union, WA

*hourly tips/service charge average calculated on an annualized basis

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Summary

The PM Banquet Captain oversees the pace and execution of all banquet functions, coordinating team members to ensure seamless event service. This position requires a strong understanding of all banquet roles and the ability to lead the team in delivering smooth, timely, and successful events from setup to breakdown.

Train & Supervise Banquet Staff

• Lead and supervise banquet staff during events, ensuring service standards, safety, and professionalism.
• Assign staffing and provide on-the-floor coaching, feedback, and support.

Guest & Event Management

• Act as the primary on-site contact for guests during banquet events.
• Address guest needs and resolve issues quickly and professionally.
• Coordinate with culinary and service teams to ensure smooth event flow.

Event Execution & Setup

• Execute events according to Banquet Event Orders (BEOs), including setup, service, and breakdown.
• Oversee banquet spaces, equipment, and basic A/V setup to ensure readiness and cleanliness.

Billing & Administrative Procedures

• Process event charges and payments in accordance with accounting procedures.
• Complete required shift reports and documentation

Continuous Improvement

• Identify opportunities to improve efficiency, control costs, and enhance guest satisfaction.
• Communicate feedback and operational needs to banquet leadership.

PM Captain Duties

• Oversee evening banquet operations, including bar areas and alcohol inventory.
• Ensure accuracy of BEO updates and completion of nightly standards.

Additional Leadership Responsibilities

• Model a professional, guest-focused leadership approach.
• Foster a positive, respectful, and safe work environment.

Full job description available upon request by emailing Careers@Alderbrookresort.com.

Qualifications

• Required | 3+ years' Banquet/Events experience in a hospitality setting
• Required | Must be 21 years of age or older
• Desirable | 1+ years' supervisory experience
• Flexible work availability including weekends required
• Equivalent education, skills, and/or experience necessary to perform the essential functions may be considered

Required Permits & Certifications

• WA Food Worker Card required within 14 days after hire
• WA Class 12/13 Alcohol Server Permit (MAST) required within 60 days after hire
• Valid driver’s license and satisfactory driving record

Perks for All Employees

• 401(k) retirement plan with employer contributions (upon meeting eligibility criteria)
• Paid sick time (part-time and/or seasonal staff)
• Free daily meals fresh from the kitchen
• Free kayak and paddleboard rentals
• Huge discounts on rooms, spa, our restaurant and more!

Collaboration & Engagement

As a PM Banquet Captain, you will work under the direct guidance of the Banquet Manager. In addition to your home department, you will regularly work with the Culinary, IT, Sales & Catering, and UCM teams. You will oversee Banquet House Attendants, Banquet Servers, Banquet Bartenders, Lady Alderbrook Deckhand, and Overnight House Attendant staff and can expect a significant level of interaction with guests and the public.

Foundational & Prerequisite Skills

• Basic English (speaking, reading, writing). .
• Intermediate written composition, comprehension, safety-consciousness.

Learn As You Go

• Basic schedule management, event coordination, interviewing, project management, general computer use, photocopier/scanner/printer, phone and voicemail systems, 10-key, typing, A/V equipment setup, breakdown, and troubleshooting, TVs and DVD players, Microsoft Office 365 Word, Outlook (email, calendar), PowerPoint, Teams, OneNote, and Excel (tables, basic formulas, pivot tables, advanced lookup formulas), Point of Sale (POS) systems, Springer-Miller Systems (SMS), Salesforce, walkie-talkie, general troubleshooting, identification of food products (color, shape, texture, smell), understanding of basic cooking methodologies, knowledge of global cuisine, hand and power tool operation and handling, high standards of cleanliness, making café beverages, and knowledge of beer, wine, mixology and spirits.
• Intermediate proofreading and documentation, data analysis, inventory management, basic math, and calculation of discounts, interest, proportions and volume.

Culture & Competencies

• Personal Characteristics. Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Honest. Reliable. Procedure-Conscious. Empathetic. Positive. Adaptable. Open-Minded. Committed. Independently Motivated. Self-Disciplined. Analytical. Decisive. Visionary. Flexible Availability. Patient & Calm Under Pressure. Appropriate Emergency Response.
• Work Habits. Development Mindset. Determined. Diligent. Effective Time & Task Management. Team Player. Confidential. Organized. Resourceful. Problem-Solver. Creative. Ecological.
• Leadership. Lead by Example. Mentor. Team Builder. Delegator. Diplomat. Eloquent. Courageous. Change Agent. Innovator. Strategist. Risk Management. Crisis Management. Accountable.

Physical Demands & Work Environment

• Physical Demands. Individuals in this position must be able to lift and move fragile objects up to 50 pounds. The role may require frequent bending, lifting, a wide range of arm movements, finger and hand dexterity, and occasional long periods of standing. Visual identification of equipment, supplies, and work conditions is necessary.
• Work Environment. Conditions are typical of a hotel banquet or conference environment, with both indoor and outdoor settings. The position experiences temperature variations and moderate noise levels.

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About Us

Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise.

At Alderbrook Resort & Spa, we believe that excellent guest service starts with a supportive, collaborative team environment. We are committed to building each other up; offering on-the-job training and opportunities to learn new skills that can benefit you in a variety of roles and advance your career in hospitality.

Develop your skills in an awe-inspiring setting on the scenic Hood Canal. Our award-winning resort offers luxury accommodations, gourmet dining, and a variety and spa and recreational activities-- all available to our employees at a significant discount.

Ready to be part of something special?

Join our dedicated team and help create unforgettable experiences where serenity meets adventure!

Diversity & EEO

We are dedicated to fostering a diverse and inclusive environment at Alderbrook Resort & Spa (North Forty Lodging LLC). We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic.

Reasonable accommodations are provided for religious practices and individuals with disabilities. For more information please email Human.Resources@Alderbrookresort.com.

Final Details

This summary may not capture all job duties and requirements. For complete details, please email Careers@Alderbrookresort.com.

Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job functions may be revised based on business needs or emergencies.

This posting is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC at any time. Employees are expected follow company policies.

All positions will remain open until filled. North Forty Lodging LLC reserves the right to close job postings at any time.

North Forty Lodging LLC is an E-Verify participant.

Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact Human.Resources@Alderbrookresort.com.