Director of IT at Volunteers of America Massachusetts – JAMAICA PLAIN, Massachusetts

The Opportunity: Director of IT

Job Type: Full-Time, On site

Salary: $150,000k/ year

What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.

As the Director of IT, you’ll have a dynamic and critical role leading VOAMASS's technology operations in support of mission-critical behavioral health, housing, veteran, and justice-involved services. This role combines strategic vision with day-to-day operational leadership, ensuring that VOAMASS's technology environment is secure, reliable, compliant, and aligned with the organization’s mission

This role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

• Have a BS in Computer Science or business degree
• Have 10+ years of experience working in an information technology environment and 5+ years of Technology Leadership in a nonprofit organization
• Possess a deep understanding of current and emerging IT infrastructure and operations, technologies and practices. Ability to be a “super user” and demonstrate best practices in all technology related areas
• Be collaborative in nature and possess the qualities of leadership, patience and flexibility.
• Have strong communication skills and high emotional intelligence.
• Proven track record of developing multi-year plans that aligns technology priorities with business operations in support of achieving operational effectiveness
• Proficient in M365 and other solutions tools
• Knowledge of nonprofit, behavioral health, healthcare operations

Some of your critical responsibilities:

• Manage and maintain the technology infrastructure for all VOAMASS offices and locations.
• Coordinate with the organization’s Managed Service Provider (MSP) to manage networking, security, and user support
• Support business systems, groupware and other applications / solutions that are used by departments and service functions
• Support the organization’s public website including adding new functionality and content to support communication to residents and stakeholders
• Develop / enforce security policies and procedures and coordinate with third party vendors to ensure that digital security and data is protected.
• Oversee / support audio visual (AV) technologies that support VOAMASS communications and other meetings / events
• Manage and maintain voice and communications systems that support business operations
• Oversees data management functions including supporting departmental requests for resident and other data
• Ensures compliance with regulatory requirements (i.e., HIPAA, PII), internal technology policies, and other operational guidelines
• Familiar with standard concepts, practices and procedures within technology environments
• Develop and maintain operating plans and technology budgets that align with organizational needs
• Perform other duties and projects as assigned by Chief Financial Officer and the Fractional Chief Information Officer

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, including our Director of IT, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.