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Customer Service Representative in Dennison, Ohio at The First National Bank of Dennison

The First National Bank of Dennison
Dennison, Ohio, 44621, United States
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Job Description

Customer Service Representative

Job Duties:

The Customer Service Representative is the main point-of-contact for a multi-line switchboard and performs a wide range of administrative and clerical support duties. The position requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Also required is knowledge of the Bank and departmental policies and procedures.

  • Greets visitors, directs them to appropriate areas and provides information
  • Receives and fields incoming customer service calls and screens visitors
  • Makes outbound calls to follow up on questions and concerns
  • Provides an exceptional customer experience on the phone
  • Acts as a liaison between he Bank and the customer
  • Resets on-line banking passwords
  • Block and unblock debit cards, travel exclusions and limits
  • Backup to BSA officer for IRA reporting
  • Go to Post Office and distribute mail to the appropriate departments
  • Backup teller transactions for front line or drive-thru on lunch hours
  • Print and post Harland Check billing statement
  • Order checks and check supplies when needed
  • Other duties as assigned

    • Characteristics/Requirements:

  • Ability to keep topics confidential
  • Team player and personable
  • Strong work ethic and easily adapts to change
  • Self-directed motivation
  • Excellent interpersonal skills
  • Superior organizational skills including attention to detail
  • High School Diploma
  • Professional appearance
  • Excellent verbal and communication skills
  • Superior multitasking
  • Self-directed motivation
  • Superior organizational skills and time management skills
  • Strong attention to detail

    • Job Location

    Dennison, Ohio, 44621, United States

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