Business Development Representative in Tallmadge, Ohio at SDMyers

Location: Tallmadge, OH
Department: Sales
Schedule: Full-Time
Status: Non-Exempt

At SDMyers, we help electric power system owners get more reliability and life out of their critical electrical infrastructure. As a Good Place company, we believe strong businesses are built around strong relationships—with our customers, our suppliers, and most importantly, our people.

We're looking for a Sales Coordinator who enjoys building relationships, staying organized, communicating with customers, and making sure the details behind a new customer relationship don't fall through the cracks.

This is a great opportunity for someone who likes being the connection point between customers, sales, and internal teams and takes pride in making sure things get done right.

You'll play an important role in helping new customers get started with SDMyers and supporting the sales team throughout the onboarding process.

• Assist ERAMs with creating new customer accounts and getting new customers onboarded.
• Determine and prioritize onboarding activities based on customer size and potential.
• Coordinate with customers, ERAMs, and internal departments to finalize:
  • Agreements
  • Quotes
  • Bids
  • Proposals
  • Legal contracts
• Determine how customers obtain purchase orders (POs) and document important contacts and procedures for future orders.
• Make sure new-account information is accurately entered and maintained in our systems.

• Serve as a helpful point of contact for customers during their first year with SDMyers.
• Follow up on mail-in oil testing orders and retests and help coordinate scheduling.
• Assist with customer retention activities during the first year of a new account.
• Schedule initial customer meetings and help introduce customers to SDMyers services and the team members supporting their account.
• Respond to customer questions and provide backup support for Customer Service emails, live chats, and incoming calls.
• Listen to customers, ask thoughtful questions, and help identify what they need.

• Work closely with ERAMs to support new business sales activities.
• Assist with strategic account planning and the transition of new accounts to the DAC team.
• Help ensure a smooth handoff from new customer onboarding to ongoing account management.
• Transition new accounts to the DAC team for renewal and ongoing relationship management.
• Update customer information and activity in Salesforce CRM and Navision following customer interactions.
• Coordinate multiple activities and follow through to ensure deadlines and commitments are met.
• Take on other duties and projects as requested.

We're looking for someone who is organized, personable, dependable, and comfortable communicating with customers and coworkers.

• High school diploma required.
• Bachelor's degree preferred.
• Experience in a customer service, sales support, administrative, or coordination role is a plus.
• Database experience preferred.
• Experience with Salesforce CRM is a plus.

You should be comfortable working with:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• General Windows applications
• Customer databases and CRM systems
• Salesforce CRM preferred

• Enjoy talking with people and building professional relationships.
• Can communicate comfortably with customers by phone, email, and other channels.
• Know how to listen and ask good questions rather than simply providing scripted answers.
• Are organized and have a strong eye for detail.
• Can juggle multiple priorities without losing track of the little things.
• Take ownership of your work and follow through on commitments.
• Are comfortable working independently but enjoy being part of a team.
• Bring a professional, positive, and approachable attitude.
• Have the initiative to see something that needs to be done and take action.
• Enjoy working across different departments and bringing people together to get things done.

In this role, success means new customers have a great experience from the moment they say "yes."

You'll help make sure the paperwork is complete, communication stays on track, meetings happen, questions get answered, information is documented, and customers are connected with the right people at SDMyers.

You'll help turn a new business opportunity into a strong, lasting customer relationship.

Our Sales team is focused on building strong and lasting relationships with electric power system owners and positioning SDMyers as a trusted solution provider.

That means:

Build relationships.
Connect customers with the right solutions.
Secure commitments.

Your role helps make all three happen.

At SDMyers, relationships matter.

As part of Good Place Holdings, we believe organizations should be places where people can flourish, where customers and suppliers are treated as valued partners, and where the work we do creates something positive in the communities we serve.

You'll join a team that works together to help electric power system owners keep their systems reliable, safe, and cost-effective.

If you're organized, people-oriented, and enjoy being the person who keeps customers and teams connected, we'd love to hear from you.

Apply today and become part of the SDMyers team!