Guest Services Ambassador-PT at Birmingham Jefferson Co – Birmingham, Alabama

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit www.bjcc.org.

Summary/Objective
The Guest Service Ambassador is responsible for ensuring that a positive and memorable experience is created for all guests of the BJCC. These responsibilities include responding to and resolving public questions, complaints, and requests as necessary in a prompt, effective and courteous manner. The Guest Services Ambassador must be able to effectively communicate and is expected to provide excellent customer service to all guests while displaying a vast amount of knowledge of the facility's events and offerings.

Essential Duties/Responsibilities

Demonstrates understanding and full performance ability in each of the following:

Competencies
Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Training and Development.

Work Environment
This environment is fast paced and moderately demanding. Work is typically performed both indoors and outdoors, regularly exposed varying weather conditions including wet and/or humid conditions in hot and cold conditions.

Physical Demands

Duties require extended periods of standing, and walking. Limited amount of physical effort such as climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity.

Position Type/Expected Hours of Work
Part-time positions: hours of work must be flexible and varied to meet the demands of the facility’s events. Must be able to work extended and/or irregular hours including days, nights, weekends, and holidays, as needed.

Required Education and Experience

Additional Eligibility Qualifications