Peer Respite Program Manager in Burlington, Vermont at Pathways Vermont

Full Time

Williston VT, USA

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Salary Range:$59,000.00 To $62,000.00 Annually

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services. The Peer Respite House is a new project that offers guests a short-term retreat space in a home-like setting when they are experiencing mental health distress, wish to avoid hospitalization, or have a respite following a hospitalization prior to their return home. The peer-respite program is led and staffed by individuals who have experienced mental health challenges, dark periods or difficult life disruptions.

The Role: The Peer Respite Program Manager is responsible for a home that is welcoming and comfortable, and a support team that provides excellent, consistent, and equitable peer mental health services. The Manager will ensure the program meets its goals, funding requirements, and adheres to agency values. The manager will: supervise shift supervisors and lead staff, participate in funding oversight, monitor services quality and outcomes, and work in collaboration with teams and agency leadership to identify and implement changes and improvements.

Available Positions: 1

Location: In Person (Williston, Vermont)

Schedule: Full time, exempt salaried employee (35-40 hours per week)

Supervisor: Alternative Mental Health Services Director

Application Requirements:

A Cover Letter and Resume are required with your application.

Responsibilities:

Oversight of Service Provision

• Oversee intake process:
• Ensure peer respite is known in the community - especially among persons who have been historically marginalized, are uninterested in main-stream services, have experienced harm by the mental health system and/or have limited financial resources.
• Collaborate with community service providers to connect with potential guests and ensure widespread information about the peer respite house.
• In collaboration with organizational leadership determine intake criteria, referral processes and access and process for welcoming guests to the house.
• Assist with outreach and ensure timely completion of information collection.
• Ensure guests receive excellent services and the house is inviting and welcoming to everyone:
• Ensure accuracy in information related to length of stay, condition of physical space, requested changes to the house, frequency of use, incidents, external requests, etc.
• Support with transition to the house and back into the community, especially for guests who are concerned about their community housing and/or supports.
• Oversee space and modify for accessibility, spiritual practices, language, comfort, and other individualized requirements and needs while continuing an environment that is open to everyone.
• Provide on-call support for urgent or emergency situations, including in person coverage for all shifts when needed
• Ensure peer support team provides excellent and high-quality services to guests
• Supervise one shift supervisor, first shift staff and substitute staff.
• Meet weekly for individual supervision, to review role expectations and provide feedback; ensure staff are meeting role requirements
• Provide ongoing support for job completion
• Complete introductory and annual reviews
• Support team members experiencing challenges by participating in work improvement plans, written warnings, joining supervisions, etc.
• Support and lead response to situations that may warrant immediate intervention or guest exit from the program
• Oversee and review all program incidents leading incident debrief, assessment and changes in practice to ensure as much safety and comfort as possible to guests and staff (per Pathways’ policies and practices)
• In collaboration with team members and organizational leadership maintain and update program policies and procedures; participate in review, creation, and updating of agency policies

Program Management

• Oversee all team training and tracking systems including the Learning Management System in ADP, Google tracking sheets, etc.
• Develop an annual Quality Improvement (QI) Plan with organizational leadership:
• Create annual QI goals ensuring cohesion with program values and objectives
• Monitor services, incidents, outcomes etc. to assess for QI plan compliance
• Suggest training, program changes, staffing support etc. to improve upon QI goal achievement
• Attend and co-facilitate weekly team meeting and leadership meeting
• Attend monthly co-reflection meeting and manage facilitation schedule
• Prepare and/or assist in preparation and delivery of regular reports to funders and regulatory bodies quarterly or as requested
• Participate in program budget management:
• Assist in development of annual budget
• Approve program expenditures
• Regularly monitor spending and make adjustments as needed
• Participate in local, national and international conversations and training related to peer respite houses, day-to-day operations, best practices, etc.
• Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR
• Other Duties as assigned
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Requirements:

• Personal experience of mental health distress, extreme states, plans or thoughts of dying by suicide, or other experience that others may label as a mental health challenge required
• At least three years of management or leadership experience preferred
• Experience supervising a team preferred
• Experience in residential programs preferred
• Personal qualities of integrity, credibility, and commitment to Pathways Vermont’s mission
• Patience, creativity, flexibility, compassion, and sensitivity to diverse populations including people of color, persons with disabilities, individuals who have experienced trauma, and persons who have been oppressed
• Excellent written and verbal communication skills
• Strong organization skills and facilitation skills
• Strong interpersonal skills - the ability to network with funders and community stakeholders
• Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance
• Ability to share one’s own personal transformative life experiences
• Personal experience of homelessness or other life challenges considered an asset
• Risk and discomfort tolerance

Working Conditions/Physical Demands:

• Frequent operation of a computer and other office machinery
• Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks
• Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication
• Moderate amounts of sedentary work in a seated position
• Significant levels of standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting while participating in daily activities at the house
• Occasionally lifting and carrying 20-30 pounds for participating in daily activities at the house, grocery shopping, etc.
• Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form
• Possible need to run and ambulate at a fast speed while following guest
• Frequent exposure to outside environmental conditions (all seasons) in accompanying guests in the community and outings
• Frequent exposure to high levels of noise and/or persons presenting in distress
• Potential exposure to blood and/or bodily fluids while overseeing a house and supporting individuals who may participate in physical self-harm

Compensation:

• $59,000-$62,000 annually
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Benefits:

• Medical, dental and vision insurance
• Long Term Disability/Life Insurance
• Paid Time Off (accrual of 210 hours per year to start)
• 9 Paid Holidays Annually
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Employee Wellness Reimbursement Program
• Longevity Recognition Rewards
• Access to Lake Champlain Chamber benefits, including discounted tuition at Champlain College and University of Vermont
• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.