SMI Navigator - Case Management at Chicanos Por La Causa – Mesa, Arizona
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About This Position
Monday-Friday, 8am-5pm - The Esperanza team is committed to meeting their clients in office and in the community. LOCATION: 325 N. Stapley Dr., Mesa, AZ ABOUT ESPERANZA
CPLC CARF accredited Centro Esperanza offers specialized services for SMI populations focusing on case management and psychiatric services. We provide trauma-informed support tailored to individual needs supporting the people we serve recovery journey. HOW WILL YOU MAKE AN IMPACT?
As the SMI Navigator, you will be an integral part of an interdisciplinary team, providing case management services to a caseload of severely mentally ill adults with or without co-occurring substance abuse disorders. You are the advocate and support for each client As their advocate, you engage with community agencies/health care providers and others on your clients' behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. You provide clinical support to the team by providing consultation, education, and information around psychosocial and/or substance abuse conditions, interventions, and resources to maintain focus on outcomes and best practices. You participate in the assessment and service plan development.
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Guide Clients Through Comprehensive Care. Participate in assessments and service planning, ensuring every client’s needs are identified and addressed with effective, individualized strategies.
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Coordinate Services Across Multiple Systems. Connect clients with behavioral health, medical, dental, social, and community resources, making sure all covered services and referrals are in place for continuity of care.
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Provide Outreach and Crisis Support. Follow up on missed appointments, respond to crises, and maintain ongoing engagement to help clients stay on track toward stability and recovery.
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Drive and Transport Clients Safely. Provide services to your clients in the community where they may feel more able to receive care. When needed, transport clients in agency or personal vehicles to ensure they receive essential services and support.
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Maintain Accurate Records and Monitor Progress
You’ll document all activities, track treatment effectiveness, and adjust service plans as needed to achieve the best possible outcomes for each client.
- Connecting people to resources is your specialty. You know how to help clients access and navigate systems, ensuring they have what they need to meet basic needs and maintain stability.
- You are a collaborator and teammates depend on your partnership. You’re skilled at coordinating care, engaging in a team environment,and keeping everyone informed and working toward shared goals.
- You’re proactive and detail-oriented. You follow up on missed appointments, respond to crises, and make sure every service plan is implemented effectively, with accurate documentation every step of the way.
- You communicate with clarity and compassion. You can explain clinical options, advocate for clients, and build trust while navigating complex systems and sensitive situations.
To be considered a qualified behavioral health technician, a person must have one of the following combinations of education, license and/or behavioral health work experience:
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Master’s degree in a behavioral health related field.
Bachelor’s degree in behavioral health related field required. One year behavioral health work experience preferred.
Master’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and two years behavioral health work experience.
Bachelor’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and two years behavioral health work experience.
Associate’s degree in behavioral health related field and four years behavioral health work experience.
Associate’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and five years behavioral health work experience.
Has a high school diploma or equivalent and 18 credit hours of post-high school education in a field related to behavioral health completed no more than 4 years before the date of proposed employment and 2 years full time behavioral health experience OR 4 years of behavioral health work experience.
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits. Full-time employee’s benefits below:
- Generous Paid Holiday
- Employee Recognition Program
- Paid Time Off & Paid Sick Days
- Free Preventative Services & Wellness Rewards
- Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
- Health Savings Account & Flexible Spending Account
- Life + Disability options
- Employee Assistance Program
- Telemedicine & Concierge Services
- 401(k) Retirement Plan
- Pet Care, Life Mart Purchase Discounts
- Tuition Reimbursement for qualifying degrees
- Mileage & Cell Reimbursement for qualifying roles Identity Theft Protection& Voluntary Benefits
Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.
CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster
California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.