IBHS Support Staff I in Wilkes-Barre, Pennsylvania at Children Service Center

The Support Staff I role provides administrative and operational support to ensure efficient workflow within the department. This position is responsible for managing authorizations, maintaining reports, supporting payroll processes, and assisting with compliance-related tasks. The role requires strong organizational skills, attention to detail, and the ability to adapt to a fast-paced, evolving environment.

Responsibilities include but are not limited to:

• Provide ongoing administrative and operational support as needed
• Respond to time-sensitive issues and shifting priorities
• Maintain compliance with organizational policies and regulatory requirements
• Support team members and leadership with ad hoc requests

Children’s Service Center/Robinson Counseling Center for adults creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.

Employee Benefits Include:

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($100-$150 per month on existing student loans)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the “Calm App”
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
  • Additional Benefits:
    • Phone Plan Discounts & Online Shopping Discounts
    • Workplace Banking Program Benefits
    • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a “Great Place to Work” for 2025-2026!**

Qualifications:

• High school diploma or equivalent required; associate degree preferred
• Previous administrative or healthcare support experience preferred
• Familiarity with authorization processes, insurance portals, or behavioral health services is a plus
• Proficiency in Microsoft Office, Excel, and payroll/timekeeping systems (e.g., ADP)