Property Coordinator in New Haven, Connecticut at NEW REACH INC

Company Overview:

New Reach is undergoing an exciting transformation in order to bring the organization to its next level of success. Working to provide, shelter, housing, stabilization and support for children, families, and individuals experiencing homelessness across CT since 1990, New Reach inspires independence for those affected by homelessness and poverty. Using the most innovative and progressive methods through a continuum of housing and support, New Reach has grown to be one of the most effective nonprofits of its kind in the United States. New Reach inspires independence for all people affected by homelessness and poverty through a continuum of housing and support using the most innovative, progressive, equitable and inclusive methods.

Primary Purpose:

The primary duties of the Property Coordinator are to manage the day-to-day operations of agency buildings and properties, the business-as-usual functions of managing the properties on a routine and cadenced basis, as well as individual projects on an as-needed basis. The property manager will oversee the overall management and coordination of agency properties, while responding to tenant-based issues and offering necessary support. This position will work in tandem with the Facilities Lead and Shelter Operations Manager while reporting to the Director of Operations.

Essential Functions:

• Maintain asset, inspection and property maintenance files.
• Responsible for management systems for efficient property maintenance.
• Creates and maintains positive relationships with tenants and maintains agency customer service.
• Responsible for contact with tenants and will communicate clearly and in a timely manner to all tenant questions, concerns and requests.
• Responsible for tenant correspondence and notifications including planned maintenance, vendors onsite, inspections, remediations, and lease violations.
• Work with the Facilities Lead and case management to coordinate tenant moves ensuring a smooth transition and appropriate documentation is completed.
• Responsible for and must be available for 24/7 on-call responsibilities.
• Responsible for tenant service requests and/or maintenance issues to ensure problems are responded to in a timely manner, promptly resolved, and billed back to the tenant when applicable.
• Maintain lease, tenant and vendor documents for the N-Drive and proprietary files.
• Responsible for managing relationships, including scheduling services and conducting walks to ensure compliance with their contracts.
• Conducting routine site inspections as necessary.
• Maintain organized and detailed records and workflow.
• Maintain all property licenses and update as needed in a timely and accurate manner.
• Work with the Facilities Lead to coordinate property turnover and vacancies.
• Act as point of contact for tenants and address tenant complaints, violations, and problems.
• Maintain healthy relationships with neighboring property owners and tenants.
• Other duties as assigned.

Qualifications:

• Bachelor's degree is highly preferred; equivalent work experience in property management will be considered.
• Minimum of 2 years of experience in property management.
• Must have a current CT driver's license and the ability to maintain a current license.
• Highly proficient in Microsoft Office, Excel, Yardi preferred.
• Proven ability to comply with operational policies and procedures, codes, and regulations.
• Must be able to read, write, and speak fluent English, Spanish is a plus.
• Exceptional organizational, problem-solving, and interpersonal skills.
• Strong familiarity and working knowledge of affordable housing laws and anti-discrimination legislation preferred.

Expectations:

• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client’s or employees’ personal information, living information, and/or HIV status.
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative.
• Adheres to all New Reach’s policies and procedures.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.