Member Service Associate (Public Service Representative 1) (Relief) in Portland, Oregon at Oregon Health & Science University

Member Service Associate (Public Service Representative 1) (Relief)

US-OR-Portland

Requisition ID: 2026-42308
Position Category: Fitness/Wellness
Job Type: AFSCME union represented
Position Type: Relief/Flex/Resource
Posting Department: march wellness & fitness center
Posting Salary Range: $22.10 - $29.46 per hour, with offer based on relevant qualifications and internal equity
Posting FTE: 0.00
Posting Schedule: TBD
Posting Hours: Shifts times vary for backup coverage
HR Mission: Central Services
Drug Testable: No

Department Overview

March Wellness and Fitness Center offers health and fitness programs, based in science, that are designed to strengthen and nurture all aspects of daily life – no matter what your state of health or stage of life – in a safe, supportive and motivating environment.

https://www.ohsu.edu/march-wellness

Function/Duties of Position

• Open the facility, using SOP processes to ensure work unit is ready for operation.
• Close the facility, using SOP processes to close and secure the facility.
• Greet members by name, answer phone calls, operate POS, follow all SOPs, use membership software, update center information and schedule appointments.
• Provide information and registration for membership, programs, events and classes.
• Execute superior customer service.
• Demonstrate knowledge, ability and implementation of all polices and procedure related to the Front Desk operations.
• Maintain a safe and clean environment.
• Enroll and process new members.
• Other duties and special projects as assigned.

Required Qualifications

• Public contact training or experience which included exchange of information, goods, or money.

• Exceptional customer service skills.

• Ability to multitask in a fast-paced environment.

• Ability to work independently, be flexible and meet deadlines.

• Outstanding people skills.

• Great communicator with the ability to communicate to member and staff in a courteous, friendly and professional manner.

• Strong organizational skills.

• Proficiency with MS Word, Excel and Outlook.

• BLS HeartCode or CPR/AED certification.

Preferred Qualifications

• High School diploma.

• One year of experience in public contact (such as public service representative, salesperson or receptionist).

• Prior experience in an upscale environment.
• Demonstrated success in member/customer satisfaction.
• Computer skills in Microsoft office applications, database and point of sale.

Additional Details

Days, evenings, weekends and holidays required. Shift times may vary, includes open or close shifts.