Office Manager - Medical Practice in Greenbelt, Maryland at ReFocus Eye Health

Manage our medical practice as a dynamic Office Manager!

Up to 40 hours a week

Our medical practice is seeking a highly motivated and experienced Office Manager to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you!

Key Responsibilities & Leadership:

• Operational Excellence: Oversee daily front desk office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
• Team Leadership & Development: Manage front desk staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Patient Advocacy: Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
• Strategic Implementation: Partner with the Practice Administrator, Operations Team and Medical Director to develop and execute business plans that drive growth.
• Resource Management: Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Interdepartmental Collaboration: Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes.

Candidate Profile & Qualifications:

• Experience: Minimum of 5 years in healthcare management or a comparable leadership role.
• Education: 4-year degree from an accredited university required.
• Technology: Proficiency in Windows-based office technologies and EMR systems (experience with Nextech is a significant advantage).
• Soft Skills: Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Great to have:

• Master’s degree in Healthcare Administration, Business, or a related field.
• Proven track record in multi-site clinical management.

We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.