Room Service Order Receiver & Cashier - Palms Place in Las Vegas, Nevada at Lo-Lo's Chicken & Waffles

LRW Concepts, LLC is seeking a dedicated Room Service Order Receiver & Cashier to support our vibrant southern soulcomfort dining experience. This role is essential in ensuring guests receive warm, accurate, and timely service from the moment they place an order to the final billing.

An Arizona-based company specializing in restaurant management and operations, LRW Concepts is recognized for owning and operating acclaimed dining destinations that emphasize scratch-made cuisine, a dedicated team culture, and elevated guest experiences. As the parent company of Lo-Los Chicken & Waffles, Monroes Hot Chicken, Brunch & Sip, and Warrens Supper Club, LRW Concepts is dedicated to delivering exceptional quality, service, and experiences for both guests and employees.

Lo-Los Chicken & Waffles:

Lo-Los Chicken & Waffles is a high-energy, down home southern style full serve restaurant that provides guests with hot, fresh, made to order southern comfort foods in a hometown environment full of flavors and soul satisfaction.

Known for its tantalizing flavors and seasoning mixtures, Lo-Los gives each guest the opportunity to enjoy southern friend chicken, crispy golden waffles, and amazing soul food in an environment that offers guests the opportunity to experience high quality dining in a full-service environment that speaks to all the comforts of southern cooking.

Position: Room Service Order Receiver & Cashier

Location: In person required: 325 Hughes Center Drive, Las Vegas, NV 89169

Shift: Open, Swing, Closing, Weekends, Holidays (Mandatory)

Starting Base Salary: 12.00 plus tips

Expected Hours: 20 30 hours per week

Supervisory:

Reports to Shift Supervisors, Kitchen Manager, Assistant General Manager, General Manager

At LRW Concepts, LLC, we value diverse experiences and believe in second chancesindividuals with prior justice system involvement are welcome and strongly encouraged to apply.

Position Summary:

The Room Service Order Taker & Cashier is responsible for managing all incoming inroom dining requests while ensuring accurate billing and smooth coordination between guests, kitchen staff, and room service server assistants. This dual role blends guest service, communication, and administrative accuracy to deliver a seamless room service experience from order placement to final payment.

Key Responsibilities

Guest Interaction & Order Taking

• Answer room service calls promptly with a warm, professional tone.
• Provide menu guidance, answer questions, and offer recommendations or upsells.
• Accurately enter guest orders into the POS system, confirming details such as allergies, dietary needs, and delivery times.
• Communicate clearly with kitchen and service teams to ensure timely preparation and delivery.
• Follow up on delayed orders or special requests to maintain guest satisfaction.
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Cashiering & Billing

• Post room service charges accurately to guest folios using POS and PMS systems.
• Verify pricing, service charges, promotions, and discounts before finalizing transactions.
• Handle cash, credit card payments, and room charge authorizations in accordance with policies.
• Reconcile daily receipts and prepare endofshift cashier reports.
• Assist guests with billing inquiries or corrections in a courteous, solutionoriented manner.
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Coordination & Administrative Support

• Maintain organized records of orders, receipts, and shift documentation.
• Communicate menu changes, unavailable items, and special promotions to guests and staff.
• Keep the ordertaking and cashiering area clean, stocked, and wellorganized.
• Support room service operations during peak periods as needed.
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Service Standards & Compliance

• Uphold brand standards in every guest interaction.
• Protect guest privacy and financial information at all times.
• Follow all credit and cashhandling procedures and internal controls.
• Maintain knowledge of hotel events and service protocols.
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Qualifications

• Previous experience in hospitality, customer service, or cashiering preferred.
• Strong verbal communication skills and a professional phone presence.
• High attention to detail and accuracy in data entry and billing.
• Familiarity with POS/PMS systems (e.g., Toast, R365) is an advantage.
• Ability to multitask in a fastpaced environment.
• Flexible availability, including evenings, weekends, and holidays.
• A guestfocused mindset with strong problemsolving skills.
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Core Competencies

• Guest service excellence
• Accuracy & reliability
• Clear communication
• Integrity in credit card & cash handling
• Team collaboration
• Calm under pressure
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Why LRW Concepts:

We are an experience to be had not only as a guest but as an employee. Our company offers a great environment and creates an atmosphere to ensure dining and serving wonderfully crafted meals. Our brunch is a vibe! Other perks that you may receive include:

• Staff discounted meals
• Creative input into a growing, community-focused brand
• Potential for career growth as business expands
• Flexible Schedule
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Benefits:

Full-time Employees: average 30 hours or more hours per week

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K (not matched)
• Paid time off
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EEOC Statement:

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected applicable.

Notice of E-Verify Participation

This employer participates in E-Verify. As required by law, we will use E-Verify to confirm the employment eligibility of all newly hired employees. You have the right to know if your employer participates in E-Verify and to be provided with the necessary information and forms upon hire. You can find more information about E-Verify and your rights at https://www.e-verify.gov/emplo....