Emergency Communications Dispatcher in Oak Ridge, Tennessee at City of Oak Ridge TN
City of Oak Ridge TN
Oak Ridge, Tennessee, 37830, United States
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Job Description
PAY GRADE: I – 1 (Effective July 5, 2026 ) Entry Level, $21.60 per hour, $44,928.00 annuallyPOSITION SUMMARY:This position assists the public in dispatching Police, Fire, or Emergency Medical Services; and to provide callers with instructions until the requested service can arrive on scene.PRIMARY JOB TASKS:
- Operates a countywide communication system.
- Receives calls for service, inquiries and requests assistance from Police, Fire and Emergency Medical Services.
- Collects pertinent information from callers and disseminates that information to responding units or agencies.
- Determines the priority level of requests for services and mitigates those calls that can be handled without department resources to a response; dispatches personnel and equipment by radio to accidents, crimes, disturbances, etc.
- Maintains status and awareness of police, fire or other City personnel and activities and monitors alarms; provides information to personnel as needed.
- Enters, maintains and validates computer entries, inquiries and teletypes through the National Criminal Information Center (NCIC), and monitors NCIC for teletypes from other agencies.
- Inputs warrants, orders of protection and trespassing orders in the Records Management System.
- Requests driver history reports and driver license photos through the Tennessee Criminal Information Center (TCIC) for arrests or investigative purposes; enters orders of protection in the NCIC.
- Processes all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc.
- Answers non-emergency telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
- Takes after-hours calls for the Electric Department and Public Works and calls out the appropriate on-call personnel.
- Knowledge of City, State, and Federal laws, rules and regulations regarding emergency communications and criminal justice information systems.
- Knowledge of equipment utilized in police communications including radio console and telephone and computer-aided dispatch equipment.
- Knowledge of personal computers, hardware and software.
- Knowledge of police patrol and fire response procedures.
- Knowledge of or ability to learn City geography.
- Skill in quickly and accurately obtaining pertinent information.
- Skill in operating a base radio station and utilizing radio codes and phonetic alphabet.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
- Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Ability to maintain accurate and legible notes.
- Ability to establish and maintain effective working relationships with others.
- Ability to operate standard office equipment and perform word processing and/or data entry.
- High School Diploma/equivalent.
- Must obtain NCIC Certification within six (6) months of hire.
- Must obtain APCO Telecommunicator Certification within six (6) months of hire.
- Must pass department background and criminal history checks.
Exempt : No
Type : FT Employee
Department : Police Department
Location : Police Department
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Job Location
Oak Ridge, Tennessee, 37830, United States