WellFit Monitor in Lincoln, California at Sun City Lincoln Hills Community Association

Join Our Team!
Sun City Lincoln Hills Community Association is a premier active-adult community featuring two recreation centers at Orchard Creek and Kilaga Springs Lodges. Our community offers state-of-the-art fitness facilities, aquatic amenities, wellness programs, restaurants, a café, and a spa. We are seeking a friendly, customer-focused WellFit Monitor to serve as the first point of contact for residents and guests while supporting the daily operations of our fitness and wellness facilities.
If you enjoy helping people, thrive in a fast-paced environment, and are passionate about providing outstanding customer service, we encourage you to apply!

Position Summary
The WellFit Monitor serves as a frontline representative of the WellFit Department, providing exceptional customer service and operational support to residents and guests. This role is responsible for validating member and guest participation, supporting day-to-day fitness center operations, monitoring facilities for safety, and ensuring a welcoming and professional environment consistent with the mission and values of Sun City Lincoln Hills Community Association.

Essential Duties and Responsibilities
• Provide exceptional customer service by welcoming residents and guests,
verifying eligibility, facilitating check-ins, issuing and tracking locker and
equipment keys, and assisting with resident ID cards, guest passes, class
registrations, personal training appointments, pool reservations, and general
facility inquiries.
• Support daily WellFit operations by opening and closing facilities, operating POS
systems for program, retail, and concession sales, accurately handling cash
transactions, balancing drawers, preparing reports, maintaining lost-and-found
records, and ensuring facility signage and promotional materials remain current.
• Monitor fitness, wellness, and aquatic areas to promote a safe and positive
environment; respond to emergencies in accordance with established
procedures, maintain CPR and First Aid readiness, and promptly report safety
concerns, incidents, and equipment issues.
• Maintain the cleanliness, organization, and presentation of fitness, front desk,
and retail spaces; restock facility and office supplies; and troubleshoot basic
office equipment while reporting maintenance needs and equipment concerns.
• Collaborate with team members to ensure consistent facility coverage, assist
with front desk and pool monitor assignments as needed, follow department
scheduling procedures, and contribute to a professional, welcoming, and team-
oriented work environment.

Qualifications

Required
• High School Diploma or GED.
• Ability to obtain CPR and First Aid certifications within 90 days of hire.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer skills and ability to learn POS and scheduling software.

Preferred
• Previous cash handling experience.
• Customer service, recreation, fitness, hospitality, or front desk experience.

Knowledge, Skills & Abilities
• Excellent customer service and interpersonal skills.
• Strong verbal communication and problem-solving abilities (English).
• Professional, dependable, and accountable work ethic.
• Ability to remain calm and exercise sound judgment during busy or emergency
situations.
• Commitment to creating a welcoming, inclusive, and safety-focused
environment.
• Ability to work independently and as part of a team.

Physical Requirements & Work Environment
• This position requires the ability to communicate clearly and effectively, both
verbally and in writing, and to interact professionally with residents, guests, and
coworkers from diverse backgrounds. Employees must be able to regularly sit,
stand, walk, and move throughout fitness centers, aquatic facilities, locker
rooms, and community spaces. The ability to lift, carry, push, or pull up to 25
pounds is required.
• Work is performed in fitness centers, aquatic facilities, and front desk/office
environments, both indoors and outdoors. Employees may be exposed to
varying weather conditions, including heat, cold, wind, and rain, as well as
humidity, aquatic chemicals, and varying noise levels. This role requires the
ability to remain professional, friendly, and focused in a fast-paced environment
with frequent interruptions, changing priorities, and regular resident and guest
interaction. Availability to work flexible schedules, including evenings, weekends,
holidays, and occasional extended hours, is required. (Fridays: 3:15 p.m. - 8:30
p.m. and Saturdays: 1:30 p.m. - 6:30 p.m.)

Why Join Sun City Lincoln Hills?
• Opportunity to work in a premier active-adult community.
• Friendly and supportive team environment.
• Engaging workplace focused on health, wellness, and customer service.
• Meaningful role serving residents and guests every day.

Benefits
We offer a comprehensive benefits package that includes access to a robust Employee Assistance Program through NexGen EAP, providing counseling, mental health support, financial advising, and more. Employees can participate in a 401(k)-retirement plan after 30 days, with employer matching up to 4% beginning after one year. Additional benefits include a Flexible Spending Account, up to nine paid company holidays per year (based on schedule), and sick leave accrued at one hour for every 30 hours worked, up to a maximum of 80 hours.

Equal Employment Opportunity and Accommodation Sun City Lincoln Hills Community Association is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, protected medical conditions (including those defined under state or local law), reproductive health decision making, genetic information, or any other characteristic protected by federal, state, or local laws.

We are committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable California laws. Applicants and employees may request accommodation related to disabilities; sincerely held religious beliefs; needs arising from domestic violence, sexual offenses, or stalking; pregnancy, childbirth, or related medical conditions; or any other protected reason, unless doing so would create an undue hardship.

**Employment is contingent upon successful completion of a background check and work authorization verification.