IT Coordinator in Annapolis, Maryland at Thomas Park

About Thomas Park

Thomas Park is a full-service commercial real estate firm offering alternative investment strategies and third-party commercial real estate services.

Position Summary

The IT Coordinator serves as the on-site point of contact for all technology-related needs, providing direct support to employees while partnering with the HR/Operations department on HR-related tech needs. This role also acts as the liaison between internal staff and the company’s third-party IT support provider. The ideal candidate brings a customer service mentality and strong problem-solving abilities to every interaction, ensuring employees feel supported and issues are resolved efficiently.

Key Responsibilities

Employee IT Support

• Serve as the primary point of contact for employees experiencing technical issues

• Triage and log technical issues, escalating to the third-party IT company as needed and following up to ensure timely resolution

• Provide first-line, in-office troubleshooting for hardware, software, and connectivity issues

• Approach every request with patience, empathy, and a solutions-oriented attitude, keeping employees informed throughout the resolution process

HR/Operations Tech Partnership

• Coordinate technology setup for new hires (laptops, accounts, logins, software access) in partnership with HR/Operations

• Assist with offboarding tasks, including equipment retrieval and account deactivation

• Support HR/Operations with tech-related issues for systems such as HRIS, payroll platforms, and other employee-facing tools

• Work closely with HR/Operations to align on processes, timelines, and priorities for tech-related employee lifecycle needs

IT Vendor Liaison

• Act as the go-between for employees and the third-party IT company, ensuring issues are communicated clearly and resolved promptly

• Coordinate equipment orders, repairs, and replacements with the IT vendor

Asset Management

• Manage the company cell phone plan, including new lines, upgrades, billing review, and troubleshooting

• Maintain accurate inventory of IT equipment (laptops, monitors, phones, accessories), including check-in/check-out logs

Office Technology Support

• Support office technology needs (conference room AV, printers, network connectivity)

• Assist with documentation of IT procedures and onboarding/offboarding checklists

Qualifications

• 2-3+ years of experience in IT support, help desk, or office operations role

• Strong customer service mentality with a friendly, professional, and patient demeanor

• Excellent problem-solving skills, with the ability to diagnose issues, identify root causes, and find practical solutions independently or by coordinating with the right resources

• Strong communication and organizational skills; comfortable working across departments

• Basic troubleshooting knowledge for Microsoft 365 products.

• Experience with inventory tracking and vendor coordination preferred

• Ability to manage multiple priorities and act as a dependable point of contact in-office

Schedule

4 days per week in-office; 1 day per week remote (work-from-home)