Admission Clerk in Laramie, Wyoming at Premier Bone & Joint Centers

Job Title: Admission Clerk

Location: Laramie – Building B

Department: Front Desk/Appointments

Report To: Patient Access Manager

Job Summary

Performs customer service and related clerical duties in order to facilitate efficient and effective function of the Surgery Center in Building B.

Core Competencies

Proactive

Anticipatory, change-oriented and self-initiated behavior. Proactive behavior involves acting in advance of a future situation, rather than just reacting. It means taking control and making things happen. Proactive employees generally do not need to be asked to act, nor do they require detailed instruction. Take initiative to see an issue and develop realistic solutions.

Achieve

Demonstrate effort, skill, or tenacity to reach or attain a desired objective, level of performance or quality of work. Carry out tasks successfully and completely. Attain goals despite difficulty. Able to exert the necessary effort using their own skill set to perform at the highest level desired within our organization.

Team Conscious

Demonstrate a genuine interest in thoughts and opinions, values, and needs of co-workers. Avoid speaking, writing, or doing other things that could be seen as disrespectful of patients and/or co-workers. Recognize and show respect for the strengths and contributions of others. Work with others to accomplish a common goal or objective.

Integrity

Act in ways that demonstrate personal reliability, honesty, and care that exhibit integrity and serves as a positive example of why others should trust the motives of our organization. View them self as a reflection of the organization by following through on commitments and accepting ownership of any mistakes they might make. Leave others with a clear impression that integrity is a core value of Premier Bone & Joint Centers. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in Premier Bone & Joint Centers.

Excellence

Have the will to win, the desire to succeed, the urge to reach their full potential. We are what we repeatedly do. Excellence is the path chosen to be successful at work. The word excellence is defined as the quality of surpassing the average, possessing high qualities in one's field. It’s about developing a winning mindset that says “I want to be great at what I do. I want my personal life and my work to be spectacular.” Developing excellence is a deliberate process and takes time, yet it can be developed by creating a personal strategy that will put you on the road to success in life and in the workplace.

Never Quit

Can always be counted on to go above and beyond what is asked. Always give extra and unending effort and offer support to other team members. Persevere in completing tasks and don’t get discouraged or cuts short efforts to accomplish goals and objectives. Make and fulfill commitments. Establish a pattern of working independence, always intend to fulfill any promise made, and prepare for meetings and other tasks.

Trust

Believe that someone or something is reliable, good, honest, and effective. Act responsibly for the safety and care of Premier Bone & Joint Centers' patients. One is able to believe that something relayed by this employee, is true or correct even though you do not have proof of it. One is able to have firm belief in the reliability, truth, ability, or strength of this employee. This is an employee that one would put complete faith in and be confident that the integrity of this employee would guide their actions.

Communication

Communicate effectively, respectfully, and appropriately. Use good judgment as to what to communicate to whom by utilizing the chain of command, as well as the best way to get that accomplished. Speak in a clear and credible manner, selecting the right tone for the situation and audience. Listen to others and allow them to make their point. Be respective to feedback and respond accordingly.

Essential Duties & Responsibilities

Patient Communication

• Greet patient when they arrive for appointments; perform check-in procedure, including verification of patient’s demographic and contact information
• Answer phone calls, take messages and/or attempt to answer inquiries
• Help patients sign consents and ABNs
• Take temperatures if indicated

Taking Payments

• Take payments securely following billing office protocol

Insurance

• Obtain correct insurance company information such as Workers’ Compensation vs. commercial insurance, including telephone numbers and policy numbers from system.

Pre-Certification/Pre-Authorization

• Contact insurance companies to obtain pre-certification for all outpatient surgical procedures, inpatient surgical procedures, short-stays, MRI and CT scans, and injections, if required by the insurance plan.

Insurance Benefits

• Obtain insurance benefit information and calculate pre-surgical payments for all surgical procedures performed at all locations and for all MRIs performed at Premier Bone and Joint Centers' locations.

Patient Documentation

• Locate and prepare patient charts for the next-day surgeries, create charts for new patients, and maintain patients charts
• Enter patient charts into database

Interaction with Other Departments

• Facilitate communication between physicians, medical staff, and surgery center staff

Information Processing

Confidentiality/Right to Privacy

• Observes confidentiality of information in regards to patients, physicians, therapists, and fellow employees. Protect patient sensitivities and right to privacy

Computer Use - Patient Data

• Use computer to accurately enter, maintain, and retrieve patient data

Interpersonal Skills

Professional Image

• Projects a pleasant and professional image per policy

Analyzing Skills

• Analyzes situations accurately, makes decisions to bring a favorable resolution, and take effective action; seeks out help when appropriate

Flexibility/Stressful Situation

• Responds with flexibility to changing work load and/or patient assignments, able to be organized and function under stressful situation.

Initiative

• Exhibit initiative and self-directed behavior. Accept responsibility for own professional growth and personal conduct

Mentor

• Acts as a mentor/preceptor for new employees

Adherence to Facility/Departmental Policy

Attendance

• Maintain a good attendance record, arrive to work punctually and able to substantiate overtime

Dress Code/Identification

• Follow dress code of the department, appear professional when present in the clinic, wear identification while on duty, and communicate name and role to patient appropriately

Confidentiality

• Observe confidentiality of information in regards to patients, physicians, therapists, and fellow employees; ability to maintain confidentiality under HIPAA standards

Staff Meetings/In-services

• Participates in Premier Bone & Joint Centers and departmental in-services and staff meetings

Care of Environment, Equipment & Supplies

Order Supplies

• Order supplies and equipment, in an organized manner

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas

Education

High School Diploma or Equivalent - Required

Experience

Recent Clinical Experience - Preferred

Physical Requirements

Seeing

Must be able to read and use a computer to facilitate information collections, organization, and dissemination

Constant

Hearing

Must be able to hear well enough to communicate in person, or on the phone with therapists, physicians, staff, administration, and patients/familIes

Constant

Speaking

Must be able to verbally communicate with therapists, physicians, staff, adminIstration, and patients/families

Constant

Grasping

Must be able to write and type to facilitate information collection, organization, and dissemination

Frequently

Standing

Intermittent

Sitting

Constant

Weight Demands

Lifting

Must be able to lift 25 pounds or less

Intermittent

Working Conditions

Environmental Hazards

The fast-paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

Physical harm is possible when performing physical requirements, as listed above.

Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

May be required to work after hours, on weekends, or holidays.

May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.