Front Desk Agent in Idaho Falls, Idaho at Driftwood Inn

Job Title: Front Desk Associate

Job Summary:

We are seeking a friendly and professional Front Desk Associate to join our hotel team. This role involves providing exceptional customer service at the front desk and assisting with breakfast service for our guests. The ideal candidate will have strong communication skills and a passion for hospitality.

Key Responsibilities:

- Greet and check in guests upon arrival, ensuring a warm and welcoming experience

- Handle guest inquiries and resolve any issues promptly and efficiently

- Manage reservations and maintain accurate records in the hotel management system

- Assist with breakfast service, including setting up, replenishing food items, and maintaining cleanliness

- Provide information about hotel amenities, local attractions, and dining options

- Collaborate with other hotel staff to ensure a seamless guest experience

- Uphold hotel policies and procedures to ensure guest satisfaction and safety

Skills and Qualifications:

- Previous experience in a customer service role, preferably in the hospitality industry

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Attention to detail and a commitment to providing excellent service

- Basic computer skills and familiarity with hotel management software is a plus

- Flexibility to work various shifts, including weekends and holidays

We offer a supportive work environment and opportunities for growth within our hotel. If you are passionate about hospitality and enjoy working with people, we encourage you to apply.