Learning and Development Specialist in Northborough, Massachusetts at Esler Companies

Learning and Development Specialist

US-MA-Northborough

Job ID: 2026-4823
Type: Full-Time
# of Openings: 1
Category: Inside Sales
TFL Call Ctr MA

Overview

As a Learning and Development Specialist for Esler Companies - Renewal by Andersen you'll be responsible for leading training sessions with teammates, to help them reach their full potential. You will work closely with both the training department and coaching department to assist with multiple aspects of ongoing training.

Responsibilities

• Reviewing best practice scenarios with teammates to test their knowledge of the business.
• Leading group role plays centered around specific areas of scripting that we wish to improve on.
• Listening to recorded calls with teammates, and then offering feedback on areas that need improvement.
• Assisting with initial training role plays when needed.
• Reviewing calls sent back by other departments for quality control and training opportunities.
• Training teammates on taking incoming calls from Traditional media source inquiries.
• Finding missed opportunities through our software.
• Conducting seasonal trainings.
• Gather and send data to other departments.
• Other job duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Experience managing a team preferred.
• Highly motivated, self-driven, and detailed oriented.
• Nurturing and professional attitude.
• Reliable attendance and punctuality.
• Ability to demonstrate your knowledge of the scripting, verbatim.
• Microsoft office proficient, especially excel.
• Strong note taking abilities and attention to detail.
• Ability to deliver positive, yet honest feedback to teammates based on performance.
• Ability to organize and prioritize based on the needs of the organization.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.