Patient Scheduler & Service Representative in PUYALLUP, Washington at UNITED WOUND HEALING PS
Job Description
Patient Scheduler & Service Representative
Full-Time, M–F • On-Site • Puyallup, WA
Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Building and leading skin and wound care teams is how we do it! Our skin and wound care providers bring education and encouragement to the people who take care of our patients 24/7. When they get better at their jobs, our patients’ wounds heal faster, and that is our goal!
Salary: $21.00–$24.00 hourly (DOE) | Hourly, Non-Exempt | Full-Time | Location: Puyallup, WA
Health & Wellness
- Medical, Dental, Orthodontic, Vision, and Rx — 80% of employee monthly premiums covered; dependent coverage available at employee’s expense
- Employer-sponsored Life, AD&D, and Disability Insurance
- Voluntary supplemental plans: Accident, Cancer, Critical Illness, STD, Identity Protection, and more
Time Off
- Accrue up to 132 hours (16.5 days) of PTO in your first year, based on FTE status
- 8 paid holidays for full-time employees
Financial & Career Growth
- 401(k) with employer match on first 4%
- Up to $2,000 annually for professional development (prorated based on FTE)
Work-Life Quality
- Monday–Friday schedule | Typical hours 8:00 AM – 4:30 PM PST
- Core Values that promote work-life harmony
- A collaborative, team-driven culture that promotes recognition and celebrates everyday wins
- Experience: 2+ years of relevant experience in medical scheduling, patient coordination, healthcare administration, or a similar healthcare setting preferred; demonstrated ability to manage complex scheduling and administrative responsibilities independently is essential
- Organization: Strong organizational, time-management, and multitasking skills, with the ability to manage multiple referrals, appointments, and follow-up tasks simultaneously
- Urgency: A strong sense of urgency and the ability to prioritize competing demands, meet time-sensitive deadlines, and escalate unresolved issues appropriately
- Attention to Detail: Excellent attention to detail and a commitment to maintaining accurate, complete, and timely documentation
- Compassion: Demonstrated compassion, patience, and professionalism when communicating with patients, families, providers, and healthcare partners
- Communication: Excellent verbal and written communication skills, including professional phone etiquette and the ability to communicate effectively with diverse individuals and care teams
- Technical: Proficient with computer systems and electronic documentation, with the ability to learn and navigate scheduling systems, EMRs, Microsoft Teams, SharePoint, Outlook, Word, and Excel
- Independence: Ability to work independently, exercise sound judgment, take initiative, and follow established workflows with minimal supervision
- Problem Solving: Strong problem-solving skills and the ability to identify missing information, resolve scheduling barriers, and follow through on outstanding tasks
- Character: Dependable, punctual, self-motivated, trustworthy, and able to maintain a positive and professional attitude in a fast-paced healthcare environment
Referral Intake & Coordination
- Coordinate and manage patient referrals from initial receipt through appointment scheduling, ensuring timely processing and follow-through.
- Review referral documentation for completeness and accuracy, obtain missing information, and coordinate with the Intake Team to facilitate referral review and approval.
Scheduling & Provider Collaboration
- Collaborate with providers, patients, families, home health agencies, and healthcare facilities to coordinate appointments and support continuity of care.
- Schedule patient appointments based on provider availability and ensure accurate and timely documentation of scheduling information.
- Assist with provider scheduling and other administrative responsibilities as assigned.
Patient & Family Communication
- Communicate with patients and their families to establish or confirm appointments, provide information about UWH services, and address scheduling-related questions with compassion and professionalism.
- Complete appointment reminder calls, follow up on outstanding consent forms, and coordinate required patient safety screening and documentation.
Records & Issue Resolution
- Maintain accurate patient referral and scheduling records and communicate relevant updates to providers and appropriate care team members.
- Identify and resolve scheduling barriers, follow up on outstanding requests, and escalate issues as needed to support timely patient care.
If you’re a driven healthcare scheduling professional who wants to do meaningful work and grow with a purpose-driven team, we’d love to hear from you.
Apply at: www.unitedwoundhealing.com
United Wound Healing is a drug-free workplace. All offers are contingent upon successful drug screening and a criminal background check. Equal Opportunity Employer.
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