Customer Service Delivery Advocate in Hammond, Louisiana at CARVANA

CARVANA is seeking a Customer Service Delivery Advocate to support patients and customers across healthcare service channels. In this role, you will answer inquiries, coordinate appointments and follow-ups, explain service processes, and guide users through digital tools with patience and clarity. You will accurately document interactions, safeguard confidential information, and route clinical, billing, or complex concerns to the right teams. Success requires strong communication, empathy, sound judgment, and attention to detail. Join a collaborative, patient-first team focused on improving outcomes through innovative technology and compassionate service. This remote opportunity offers meaningful work supporting diverse communities and contributing to a better healthcare experience.Customer serviceHealthcare customer supportPatient communicationAppointment schedulingReferral coordinationHealthcare terminologyElectronic health record (EHR) systemsCustomer relationship management (CRM) softwareData entry and documentationPrivacy and confidentiality practices