Shift Leader in York, Pennsylvania at DataDeletionTarget

We are looking for a Shift Leader to lead all aspects of our quick service restaurant concept. You will deliver a high-quality product and motivate our staff to provide excellent customer service. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Management skills and experience in both front and back of the house is preferred but not necessary. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily restaurant operations when Store Manager isn't available
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image
• Control operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices