Consumer Loan Recovery Manager in East Petersburg, Pennsylvania at Fulton Bank

Requisition ID: 2026-24126
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
ASC - East Petersburg
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The Consumer Loan Recovery Manager is responsible for managing the recovery lifecycle of late-stage delinquent and charged-off secured consumer loans, with a primary focus on auto loans and single-family real estate. This role oversees repossession, foreclosure, asset liquidation, and post-charge-off recovery strategies, including the marketing and sale of Real Estate Owned (REO) properties. The position aims to maximize recovery value, minimize losses, and ensure full regulatory and legal compliance while maintaining a disciplined, customer-sensitive approach.

Responsibilities

• Lead recovery efforts for late-stage delinquent and charged-off auto and mortgage/home equity loan portfolios.
• Design and execute liquidation strategies including repossession, foreclosure, settlement, and deficiency recovery.
• Analyze portfolio performance, severity trends, and recovery timing to improve net recovery outcomes and oversee asset valuation strategies to ensure accurate recovery expectations.
• Oversee REO marketing strategies, including pricing, listing, property repairs and ensuring properties are properly maintained, insured, and compliant with local regulations during holding period.
• Ensure strict adherence to all applicable laws and regulations, including: FDCPA, CFPB, UDAAP, State foreclosure and repossession laws.
• Lead, supervise, and motivate team members while supporting cross-functional collaboration within the company. Foster a positive, inclusive and results-driven team environment.

Additional Responsibilities

• Lead the team through process improvements and system / procedure updates by clearly communicating to ensure smooth adoption across the team.
• Conduct regular performance reviews, provide ongoing coaching and implement development plans.
• Use data insights to identify opportunities for process improvements and enhanced efficiency.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Finance, Business Administration, Accounting. (Required)

Experience

5 or more years secured loan collections, loss recovery, default management. (Required)

2 or more years management / leadership experience. (Required)

3 or more years ICE / MSP servicing platform and /or Salesforce. (Preferred)

Knowledge, Skills, and Abilities

• Comprehensive background in secured asset recovery and collateral liquidations. (Required)
• Strong understanding of legal and regulatory frameworks. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.