Infusion Intake Manager of Client Experience in New York at Jobgether
NewJob Function: Executive/Management
Jobgether
New York, 10455, United States
Posted on
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
Job Description
Infusion Intake Manager of Client Experience
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infusion Intake Manager of Client Experience based in United States.
The Infusion Intake Manager of Client Experience serves as a key bridge between healthcare clients and internal operational teams throughout the referral and intake journey.
You will oversee referral progression, identify barriers, and ensure patients move efficiently from referral through intake completion and handoff.
The role combines client relationship management, healthcare operations, revenue cycle knowledge, and financial risk awareness.
You will use performance data to identify trends, address root causes, and drive measurable improvements in turnaround times and patient starts.
You will also play a central role in new client implementations, establishing workflows, requirements, escalation paths, and training plans.
Success requires strong communication, sound judgment, analytical thinking, and the ability to coordinate effectively across multiple functions.
This is an opportunity to improve both the client experience and operational outcomes in a fast-paced healthcare environment.
- Client Relationship & Intake Management: Serve as the primary client-facing contact for assigned intake accounts, building trusted relationships with client leaders, referral coordinators, clinical teams, and operational stakeholders. Provide proactive updates on referral status, delays, missing information, requirements, and performance trends while managing expectations around turnaround times and intake processes.
- Referral Oversight: Monitor referrals from initial receipt through completion of intake, tracking volume, aging, status, documentation, authorization requirements, and patient start-date risks. Identify stalled or incomplete referrals and coordinate with the appropriate teams to resolve barriers quickly.
- Operational & Financial Risk Management: Review referrals for potential operational and financial exposure, including high-cost medications, government payers, non-covered services, reimbursement concerns, and other collection risks. Partner with Authorization, AR, Billing, and leadership teams to address risks before services are provided whenever possible.
- Performance Management: Track and analyze key intake metrics such as referral turnaround, conversion, aging, authorization performance, fallout, missing documentation, patient start delays, payer barriers, financial exposure, and SLA compliance. Translate findings into clear recommendations and action plans for clients and internal leadership.
- Process Improvement: Evaluate client and internal intake workflows to identify gaps and opportunities to improve referral quality, communication, documentation, efficiency, and patient start times. Partner with operational leaders to implement standardized processes, best practices, and corrective actions.
- Client Implementation & Transition: Lead the intake component of new client implementations by coordinating required information, client-specific workflows, payer considerations, contacts, escalation procedures, training, and go-live milestones. Monitor early implementation performance and ensure a smooth transition into ongoing operations.
- Training & Education: Educate clients on intake requirements, payer processes, documentation standards, and best practices. Identify recurring errors or knowledge gaps and coordinate retraining or client-specific education as needed.
- Cross-Functional Collaboration: Coordinate closely with Intake, Authorization, AR, Billing, Cash Posting, Clinical, Revenue Cycle Leadership, and client stakeholders. Facilitate issue resolution, assign accountability to appropriate owners, and maintain follow-up through resolution.
- Documentation & Reporting: Maintain accurate client meeting records, action items, workflows, issue trackers, escalation documentation, implementation records, and recurring performance reports. Ensure key decisions, communications, and process changes are clearly documented.
- Continuous Improvement & Client Success: Proactively identify recurring barriers and translate operational insights into improvements that reduce preventable delays, denials, financial exposure, and referral fallout while supporting client satisfaction, retention, and long-term partnership success.
- Education & Experience: Bachelor's degree preferred, or equivalent relevant experience, with approximately 3–5 years of experience in Client Success, healthcare operations, intake, revenue cycle management, or a related healthcare environment.
- Healthcare Operations Knowledge: Strong understanding of healthcare reimbursement, revenue cycle processes, referrals, insurance verification, prior authorization, payer requirements, and patient onboarding workflows.
- Infusion Experience: Experience in home infusion or an Ambulatory Infusion Center (AIC/AIS) environment is preferred. Experience with DME/HME operations is also valuable.
- Systems & Technical Skills: Familiarity with healthcare and revenue cycle platforms such as WeInfuse, Brightree, CareTend, CPR+, R2, EPIC, or comparable systems is preferred. Advanced Excel and reporting capabilities are an advantage.
- Analytical & Financial Acumen: Ability to interpret operational data, identify trends and root causes, recognize financial risk, and turn complex information into practical recommendations.
- Client & Executive Communication: Strong verbal and written communication skills, with the ability to build trusted client relationships, manage expectations, communicate sensitive issues, and de-escalate challenges professionally.
- Problem Solving: Strong critical-thinking and problem-solving abilities, with sound judgment when determining whether an issue requires intervention, escalation, or cross-functional coordination.
- Project Management: Strong organizational and project management skills, with the ability to manage implementations, action plans, multiple priorities, and deadlines in a fast-paced environment.
- Collaboration & Accountability: Comfortable working across departments and maintaining accountability for follow-up while respecting the ownership of specialized operational teams.
- Working Style: Highly organized, proactive, detail-oriented, adaptable, and capable of operating independently while maintaining accuracy across a varied and high-volume caseload.
- Opportunity to play a central role in improving the healthcare referral and patient onboarding experience.
- Client-facing position combining healthcare operations, revenue cycle, analytics, and process improvement.
- Exposure to cross-functional work spanning Intake, Authorization, AR, Billing, Clinical, and Revenue Cycle leadership.
- Opportunity to lead new client implementations and help establish scalable intake workflows.
- Professional development through healthcare operations, client success, project management, and process-improvement initiatives.
- Fast-paced environment with opportunities to influence operational performance and client satisfaction.
- Direct impact on reducing referral delays, authorization barriers, preventable denials, and financial risk.
- Reporting relationship to the Director, Client Success.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
New York, 10455, United States
Frequently asked questions about this position
Similar Jobs In Other / Non-US, New York
Hot Job
Residential Maintenance Manager - Gates
Midland Management LLC
Rochester, New York
Hot Job
Underwriting Supervisor
Utica First Insurance Company
Oriskany, New York
New
Network Operations Specialist II
General Dynamics Information Technology
Fort Drum, New York
New
Epic HB/PB Application Architect
Jobgether
Other / Non-US, New York
New
Account Executive
Jobgether
Other / Non-US, New York
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.