Safety Strategy Operations Manager (Trust & Safety) in Palo Alto, California at rednote

About rednote

rednote is one of the world's most trusted platforms, where over 350 million people share how they actually live, travel, create, and discover. In a world of infinite content, what sets rednote apart is its source: real human experience, honestly lived and generously shared — one note at a time. We are now writing our global chapter, and this team is at the forefront.

About the role

We are looking for a Safety Strategy Operations Manager to join our Trust & Safety (TnS) team. In this role, you will be responsible for monitoring platform risks, coordinating emergency responses, and improving operational processes to ensure content safety, user protection, and regulatory compliance across global markets.

You will work closely with moderation, policy, product, and data teams to identify emerging risks, implement risk mitigation strategies, and enhance the efficiency of frontline risk operations. This role requires strong analytical capabilities, operational judgment, and the ability to respond effectively to dynamic risk scenarios in a fast-paced international environment.

What you'll do

• Monitor platform risks and establish risk early-warning mechanisms to enable timely detection and response to critical incidents.
• Coordinate cross-functional resources to manage risk incidents, including violations, anomalous user behavior, and fraudulent or malicious activities.
• Work closely with moderation teams to ensure effective implementation of risk mitigation strategies and continuously improve operational processes.
• Analyze risk data and operational metrics to identify emerging trends, evaluate mitigation effectiveness, and support ongoing improvements in risk governance.

Qualifications

• Bachelor’s degree or above in any field; background in Computer Science, Data Science, Law, or Public Administration is a plus.
• 3+ years of experience in internet risk control, Trust & Safety operations, content moderation, or related operational roles.
• Strong understanding of content safety risks, fraudulent tactics, and common abuse patterns, with hands-on experience handling complex risk scenarios.
• Strong analytical and execution capabilities, with the ability to drive solutions effectively under pressure.
• Fluent in English and comfortable working in cross-cultural, multi-time-zone environments.
  
  

Preferred Qualifications

• Experience in Trust & Safety operations, risk control operations, or anti-fraud for content platforms.
• Experience collaborating with policy teams, moderation teams, vendor teams, or international teams.
• Experience participating in risk governance or safety initiatives at large internet companies or content platforms.