Service Coordinator in Waukegan, Illinois at Classic Automotive Inc

Job Summary

We are seeking a friendly, professional, and organized Service Coordinator to support our Toyota and Kia service departments. The ideal candidate will provide outstanding customer service, proactively communicate with customers, coordinate service appointments, and support the service team with a variety of administrative duties. This position plays a vital role in maintaining customer relationships, increasing service retention, and creating a positive customer experience throughout the service process.

Job Responsibilities

• Schedule first service appointments for customers who have recently purchased a new vehicle.
• Contact customers who are overdue for scheduled maintenance and assist with scheduling their next service appointment.
• Respond to inbound customer communications (phone calls, emails, text, messages, and live online chat) in a timely, professional, and courteous manner.
• Make outbound customer calls, emails, and text messages to schedule appointments and complete assigned follow-up activities.
• Maintain accurate customer records and document communications in dealership management systems.
• Assist with data entry, filing, scanning, and other administrative tasks.
• Support the service advisors and service management team with customer communications and clerical duties when needed.

Qualifications

• High school diploma or GED required.
• Previous automotive dealership, administrative, customer service, call center, or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Comfortable communicating with customers by phone, text, email, and online chat.
• Proficient with basic computer applications.
• Ability to learn dealership management software, communication platforms, and phone systems.

Compensation & Benefits

• Competitive hourly pay and performance bonuses
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee discounts on vehicle purchases, service, and parts.
• Paid training and opportunities for career advancement within the dealership.

Work Environment

This position is based in a professional dealership environment. It requires frequent interaction with customers, service advisors, parts personnel, management, and other dealership employees throughout the day.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.