Senior Teller, West Springfield in West Springfield, Massachusetts at Florence Bank

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title: Teller II or Senior Teller
Location: West Springfield Office

Salary Range: $17.80 to $22.54
*Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner, while adhering to bank policies and procedures.

Essential Functions:

1. Consistently provides superior professional service to internal and external customers.
2. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
3. Performs a variety of teller duties including but not limited to deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
4. Operates and balances a cash drawer daily.
5. Processes night deposit bags following bank guidelines.
6. Participates in the balancing of ATMs.
7. Creates awareness about bank products and services and refers customers to appropriate employees.
8. Attempts to answer and/or resolve customer inquiries/problems.
9. Protects the confidentiality of non-public personal information while maintaining a focus on fraud prevention.
10. Maintains a working knowledge of the BSA requirements and related policies and procedures.
11. Provides support to all branches.

Other Responsibilities: Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required:

The following skills, experience, or background are necessary (with or without accommodation) for this position.

1. High school diploma or GED required.
2. Experience in a customer service-related position.
3. Strong communication and interpersonal skills.
4. Strong aptitude in math.
5. Strong knowledge of current technology and ability to adapt to changing technology.

Physical Demands/Conditions Requirements:

1. General office environment.
2. Stands for an extended period (up to 7.5 hours per day).
3. Counts cash/coin for an extended period (up to 6 hours per day).
4. Uses computer keyboard for an extended period (up to 3 hours per day).
5. Carries bags of coin (up to 25 pounds).
6. Ability to wear head set for an extended period to communicate with drive-up customers.

Equipment Used:

• General office equipment.

In addition to being responsible for completing an accurate CTR, Tellers are responsible for properly identifying all bank customers in accordance with the bank’s Customer Identification Program.

All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.