Safety Support Worker Casual in Hamilton, Ontario at Hamilton Urban Core Community Health Centre

• Conduct outdoor perimeter checks at 20-minute intervals, or at another frequency directed by the organization based on operational or safety requirements.
• Monitor the exterior perimeter, entrances, exits, parking areas, surrounding grounds, and designated outdoor areas for safety, security, environmental, or client-related concerns.
• Monitor and support appropriate client flow around the facility while maintaining a welcoming and respectful approach.
• Identify and respond to concerns involving unauthorized access, loitering, disruptive behaviour, hazards, prohibited activities, or other conditions that may affect the safety of residents, staff, clients, or visitors.
• Support the maintenance of designated smoke-free areas and report non-compliance in accordance with organizational procedures.
• Identify and report discarded materials, sharps, drug paraphernalia, garbage, bodily fluids, or other environmental hazards in accordance with established safety procedures.
• Where appropriate and within training and organizational protocols, support outdoor clean-up and environmental safety activities.
• Document each 20-minute perimeter check in the designated log, including the time of the check and all relevant observations, concerns, actions taken, and follow-up required.

• Conduct scheduled and regular checks throughout the Residential Treatment and Recovery Facility, including resident common areas, hallways, entrances, exits, and other designated areas.
• Monitor the environment for safety concerns, unauthorized access, prohibited substances or items, hazards, damage, unusual activity, or other concerns requiring follow-up.
• Conduct checks in a manner that respects resident dignity, privacy, trauma-informed practice, and established program procedures.
• Complete all required internal facility check documentation, including relevant observations, concerns, actions taken, and notifications made.
• Immediately escalate urgent or significant safety concerns to the appropriate clinical, supervisory, or emergency personnel.
• Ensure identified concerns are appropriately communicated during shift handover and documented for follow-up.

• Manage resident sign-in and sign-out procedures in accordance with program guidelines, access requirements, and established curfews.
• Monitor and control access to the Residential Treatment and Recovery Facility, ensuring that only authorized individuals enter the facility.
• Support resident safety through scheduled wellness and security checks.
• Observe residents for changes in behaviour, presentation, or circumstances that may indicate a safety concern and promptly communicate concerns to appropriate clinical or supervisory staff.
• Provide practical, non-clinical safety support to residents and staff within the scope of the position and organizational procedures.
• Support residents and staff during difficult or escalating situations using calm, respectful, trauma-informed, and non-violent approaches.
• Support a welcoming environment by interacting with residents and visitors professionally, respectfully, and without judgment.
• Maintain appropriate professional boundaries and respect resident confidentiality and dignity.

• Supporting safe and orderly resident and visitor flow throughout the facility.
• Maintaining awareness of activity within and around the facility and identifying emerging safety concerns at an early stage.
• Providing an early response to situations requiring de-escalation and seeking assistance from clinical or supervisory staff when required.
• Supporting staff during behavioural escalations, crises, medical emergencies, and other situations affecting safety.
• Recognizing potential signs of substance-related distress, mental health crisis, trauma response, or other changes in presentation and promptly notifying appropriate clinical staff.
• Supporting staff in maintaining a safe environment during overdose, medical, behavioural, or other emergencies, within the Security Guard's training, certification, and scope of practice.
• Supporting access and movement through designated areas in accordance with program guidelines and individualized access restrictions where applicable.
• Assisting with maintaining safe, clean, and accessible common areas and exterior spaces.
• Supporting the implementation of safety plans, access restrictions, or other organizational safety measures as directed by authorized staff.
• Communicating relevant observations and concerns to the interdisciplinary team to support continuity of care and safety.
• Working collaboratively with clinical, peer, administrative, and operational staff to support a coordinated response to safety concerns.

• Respond promptly to security incidents, behavioural escalations, medical emergencies, fire alarms, and other emergency situations.
• Apply de-escalation, conflict resolution, trauma-informed, and non-violent approaches appropriate to the circumstances.
• Attempt to prevent escalation through early identification of concerns, respectful communication, and timely engagement of appropriate staff.
• Support staff during crisis situations while maintaining personal safety and the safety of residents, clients, visitors, and colleagues.
• Administer first aid, CPR, naloxone, oxygen, or other emergency interventions only where appropriately trained, certified, authorized, and within the scope of the position and organizational protocols.
• Contact emergency services when required and provide relevant information to responding personnel.
• Follow established procedures for medical emergencies, overdose response, fire, evacuation, lockdowns, missing residents, unauthorized access, and other critical incidents.

• Enforce organizational policies regarding visitor access, smoking, prohibited substances, unauthorized devices, restricted areas, and other facility requirements.
• Monitor and control access to the facility in accordance with established procedures.
• Conduct room, common-area, or other checks for contraband or unauthorized substances only in accordance with organizational policy, resident rights, applicable legislation, and established procedures.
• Respond to suspected possession or use of prohibited substances or items in a respectful, trauma-informed, and policy-aligned manner.
• Escort unauthorized individuals from the premises using respectful, proportionate, and policy-aligned approaches.
• Document significant access violations, prohibited items, behavioural concerns, or restrictions and communicate them to the appropriate staff.

• Accurately complete daily security logs and all required incident reports.
• Maintain accurate documentation of:
  • 20-minute outdoor perimeter checks;
  • internal facility checks;
  • resident sign-in/sign-out activity;
  • wellness and safety checks;
  • incidents and emergencies;
  • safety hazards;
  • unusual observations;
  • interventions and actions taken;
  • notifications and escalations; and
  • required follow-up.
• Ensure documentation is factual, objective, timely, and consistent with organizational standards.
• Communicate relevant information during shift handovers to support continuity and safety.
• Maintain confidentiality and ensure records are handled in accordance with organizational policies and applicable privacy requirements.

• Work collaboratively with clinical, operational, administrative, peer, and other interdisciplinary staff.
• Support staff in managing difficult client, resident, or visitor interactions.
• Attend staff meetings, safety briefings, case or operational meetings where appropriate, and mandatory training sessions
• Participate in emergency preparedness, safety planning, drills, and continuous quality improvement activities.
• Maintain effective communication with internal teams and external emergency or community partners when required.

• Valid Ontario Security Guard Licence required.
• Minimum of 2 years of relevant security experience; experience in healthcare, residential treatment, shelter, community health, harm reduction, recovery, or other high-risk service environments preferred.
• Valid Use of Force Certification, where required for the position.
• Current First Aid and CPR certification required.
• Current and satisfactory Vulnerable Sector Police Check required.
• Training and/or demonstrated experience in de-escalation, crisis intervention, conflict
• resolution, trauma-informed practice, and non-violent intervention.
• Demonstrated ability to work respectfully with individuals who may be experiencing substance use, mental health challenges, homelessness, trauma, or other complex social circumstances.
• Knowledge and understanding of harm reduction principles and approaches is an asset.
• Experience responding to or supporting overdose prevention and response is an asset.
• Naloxone and/or oxygen administration training is an asset, where applicable to the position.
• Strong observational, interpersonal, communication, and documentation skills.
• Ability to recognize emerging safety concerns and respond appropriately within the scope of the position.
• Ability to remain calm, professional, respectful, and non-judgmental in high-pressure or unpredictable situations.
• Knowledge of emergency response, fire safety, occupational health and safety, and applicable organizational procedures.
• Ability to work independently while also functioning effectively as part of an interdisciplinary team.
• Demonstrated commitment to anti-Black racism, anti-racism, anti-oppression, anti-discrimination, equity, health equity, and culturally grounded approaches.
• Experience working in a community health centre, drop-in, shelter, outreach, residential treatment, recovery, or other community-based setting is an asset.
• Ability to establish respectful and professional rapport with diverse populations.
• Must be available to work flexible shifts, including evenings, weekends, holidays, and overnight shifts as required.
• Must be available to work rotational schedules and extended shifts as required.
• Schedules are subject to change based on operational and service requirements.

• Safety awareness: Maintains continuous awareness of the physical environment, resident needs, and emerging risks.
• Early intervention: Recognizes and responds to concerns before they escalate whenever possible.
• De-escalation: Uses calm, respectful, trauma-informed, and non-violent approaches.
• Client-centred practice: Maintains dignity, respect, and professionalism when interacting with residents, clients, visitors, and staff.
• Harm reduction awareness: Understands the importance of non-judgmental engagement and safety-focused responses to substance use.
• Team collaboration: Works effectively with interdisciplinary teams and seeks clinical or supervisory support when appropriate.
• Documentation: Maintains accurate, timely, objective, and complete records.
• Reliability and accountability: Completes scheduled checks, follows established procedures, and communicates concerns appropriately.
• Professional judgment: Understands the boundaries of the Security Guard role and appropriately escalates matters outside the position's scope of practice.
• Communication: Communicates clearly and respectfully with residents, staff, visitors, emergency responders, and community partners
• Must be available for flexible scheduling, including evenings, weekends, holidays, and overnight shifts as required.

Schedule:

• Day Shift: 6:00 am to 2:00 pm
• Afternoon Shift: 2:00 pm to 10:00 pm
• Night Shift: 10:00 pm to 6:00 am

Benefits:

• 4% of Vacation and Benefits
• Company Events
• Company Pension
• On-Site Parking
• Employee Assistance Program

Hamilton Urban Core is committed to equity in employment.

While we appreciate every application only those selected for an interview will be contacted.