Order & Guest Service Associate in Key Biscayne, Florida at Food Provisions LLC

Order & Guest Service Associate Job Description:

We are seeking a full-time Order & Guest Service Associate to provide friendly customer service while receiving and coordinating phone, online, in-store, pickup, and catering orders. This position includes accurately entering order details, confirming modifications and special requests, coordinating with production and service teams, tracking order progress, verifying accuracy and packaging, and ensuring timely and professional order pickup and handoff. The associate will also assist customers with order questions, checkout, and other front-end needs as required.

Order & Guest Service Benefits:

• Weekly pay.
• Free daily meal during your shift.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Toll reimbursement.
• Employee discount.
• Growth opportunities.
• And more.

Order & Guest Service Qualifications:

• Must be available to work a full-time rotating schedule, including opening, mid, and closing shifts, weekends, holidays, and peak periods based on business needs.
• Previous experience as an Order Specialist, Order Coordinator, Order Entry Specialist, Customer Service Representative, Retail Associate, Fulfillment Associate, or similar grocery, food-service, hospitality, or customer-service position preferred.
• Ability to receive and accurately process customer orders from in-store, phone, email, website, and approved third-party platforms.
• Comfortable using POS systems, phones, email, online-order platforms, and digital tools; experience with Odoo or another order-management system preferred.
• Ability to verify customer information, products, quantities, prices, substitutions, special instructions, pickup or delivery details, and payment status before finalizing orders.
• Strong organization and attention to detail with the ability to monitor multiple active orders and follow through until completion.
• Ability to communicate clearly with customers and internal departments, including Kitchen, Deli, Bakery, Grocery, Produce, Cashiers, and Delivery.
• Able to verify completed orders for correct items, quantities, packaging, labeling, presentation, and supporting documentation before customer handoff.
• Strong customer-service and problem-solving skills with the ability to provide professional updates regarding order status, substitutions, delays, modifications, or other order concerns.
• Ability to work independently while collaborating effectively with multiple departments in a fast-paced environment.
• Willingness to assist with order pickup, bagging, register coverage, opening, closing, and general Front-End support as needed.
• Able to stand for extended periods and lift up to 30 lbs.
• Bilingual English and Spanish preferred, but not required.

Order & Guest Service Key Skills:

• Customer Service & Guest Experience
• Order Processing & Accuracy
• Organization & Attention to Detail
• Communication & Follow-Up
• Multitasking & Sense of Urgency
• Teamwork & Problem Solving

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The Company identifies as an Equal Opportunity Employer. All applicants are considered for all positions with no regard to color, race, national origin, religion, non-job-related disability, Vietnam era, disabled veteran status, sexual orientation, age or sex, or marital status.