PM Front Desk Agent in Loveland, Colorado at Renascent Loveland LLC

Department: Front Office
Reports To: General Manager / Assistant General Manager
Shift: Primarily PM / Evening Shift
Property: TownePlace Suites by Marriott Loveland Fort Collins

We are looking for a friendly, dependable, and guest-focused PM Front Desk Agent to join our team. This position plays an important role in creating a positive guest experience while managing evening front desk operations.

The ideal candidate is professional, detail-oriented, comfortable working independently, and able to handle guest concerns calmly while taking ownership of issues through resolution or proper follow-up.

• Welcome guests and provide friendly, professional service.
• Complete check-ins, check-outs, reservations, and payment processing accurately.
• Assist guests with questions, requests, billing concerns, and hotel information.
• Recognize and assist Marriott Bonvoy members appropriately.
• Review evening arrivals and ensure reservation and payment information is accurate.
• Communicate hotel policies, parking procedures, and applicable charges clearly.
• Respond to guest concerns and provide service recovery within established authority.
• Coordinate guest requests with Housekeeping and Maintenance.
• Document guest concerns, maintenance requests, billing issues, and other items requiring follow-up.
• Complete PM shift duties, checklists, and a thorough handoff to the next shift.
• Follow hotel safety, security, confidentiality, and cash-handling procedures.

• Previous hospitality or customer service experience preferred.
• Excellent communication and guest service skills.
• Dependable attendance and punctuality.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional during challenging situations.
• Comfortable using computers and learning hotel systems.
• Ability to work independently and take ownership of guest and operational issues.
• Availability for evenings, weekends, and holidays based on hotel needs.

Our PM Front Desk Agent doesn't simply pass problems to the next shift. We expect team members to take ownership, follow through whenever possible, and clearly document anything requiring additional attention.

If you enjoy helping people, solving problems, and creating a welcoming experience for guests, we'd love to have you join our team.