Senior Client Advisor, Oakridge in Vancouver, British Columbia at Ferragamo Canada Inc

OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY

Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.

Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.

With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.

We are currently looking for a Senior Client Advisor at our Oak Ridge Mall Vancouver location.

The Senior Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset; is a mentor to the team by proactively offering insights, reflections and experiences to your colleagues.

The Responsibilities

Inclusive Leadership

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.Collaboration

Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practicesActively creates a positive work environment through teamwork and collaboration.Assist operations team by maintaining stock of designated area on selling floor and in stock roomCustomer Centricity

Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.Promote cross selling to increase UPT sales metrics.Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.Agility

Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear.Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.Takes an aggregate approach to identify and recommend merchandise across all channels.The Qualifications

A caring and intuitive Senior Client Advisor with a passion for styleActing and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.Being a master of storytelling and the art of asking engaging questions.Computer knowledge to track inventory.Proficient English language skills; knowledge of second language preferred.Previous retail sales experience preferred, luxury retail experience a plus.Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.