Sales Development Representative in New York, New York at DigitalGenius

About DigitalGenius
DigitalGenius helps companies transform customer operations through intelligent automation. Our platform supports teams that need to move faster, resolve issues more consistently, and create better experiences for customers and employees alike.

We’re building practical technology for real operational problems: reducing repetitive work, improving service quality, and helping teams scale without losing the human judgement that matters. Joining DigitalGenius means working in a focused, collaborative environment where people are trusted to own meaningful work and improve how modern businesses serve their customers.

About the role
We’re looking for a Sales Development Representative to join our Commercial team at DigitalGenius.

In this role, you’ll be responsible for booking qualified meetings with e-commerce and retail brands, working to a monthly meeting target. You’ll work closely with our Account Executives to turn the meetings you book into pipeline.

This is a good fit for someone who enjoys outbound and the numbers that come with it, is comfortable being measured on results every month, and wants to build a career in tech sales. Consistent performers have a clear path to Senior SDR.

What you'll do

• Own a monthly meeting target, booking qualified meetings through cold calls, email, LinkedIn and your own research.
• Reach heads of department and C-level leaders at e-commerce and retail brands, and explain clearly what DigitalGenius does for them.
• Run discovery before you book, to check each prospect is a fit and understand their pain points.
• Work the inbound leads assigned to you.
• Run sales plays with our prospecting tools, and keep the CRM accurate.
• Hand meetings over to our Account Executives and work with them to turn them into pipeline.
• Help build the processes the team runs on as we grow.

Qualifications

• You’ve worked to a target and beaten it, and can show the numbers.
• Experience of outbound or phone-based selling, such as cold calling, email or LinkedIn outreach.
• Clear, confident communication on the phone and in writing.
• Comfortable in a CRM and prospecting tools, or quick to pick them up.
• A bachelor’s degree.

Nice to have:

• A previous SDR or BDR role.
• 1–3 years’ experience in SaaS, e-commerce or AI.

Benefits

• Competitive salary
• 25 days’ holiday, plus your birthday off
• Room to develop your skills without bureaucracy or red tape
• Monthly wellness stipend of $210 (Lifestyle wallet) from day 1
• Ongoing subscription to a mental health support platform
• Paid Claude or Cursor subscription, because we want you using the best AI tools every day
• Learning budget for courses, books, conferences and certifications

Interview process

We keep our process transparent and respectful of your time.

1. Intro call with the hiring manager
2. A short video message, selling yourself as the candidate
3. In-person interview at our office
4. Call with the CEO