Scheduling Navigator in San Angelo, Texas at Shannon Health

Scheduling Navigator

Job Summary

The Home Health Scheduling Navigator coordinates and manages patient visit schedules for clinician and field team members, ensuring timely and efficient delivery of home health services. This role serves as a central point of communication between patients, caregivers, field staff, and office team members, while maintaining compliance with agency policies, physician orders, and regulatory requirements. The Scheduling Navigator monitors staffing availability, adjusts schedules as needed, and supports continuity of care by ensuring visits are assigned and completed accurately and efficiently.

Supervises the Following Positions

Positions: N/A

Physical Requirements

• The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities.
• The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50)
• Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty.
• Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations.
• May be exposed to infectious or contagious disease.
• May have to handle emergency situations.
• May be subject to irregular hours.
• May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns.
• May be exposed to toxic/caustic/chemicals/detergents.
• Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting.
• Activity Conditions (Occasionally, Frequently, Continuously):
  • Sitting- Continuously
  • Walking- Frequently
  • Standing- Frequently
  • Bending-Occasionally
  • Squatting- Occasionally
  • Climbing-Occasionally
  • Kneeling-Occasionally
  • Twisting-Occasionally

Visual and Hearing Requirements

• Must be able to see with corrective eye wear.
• Must be able to hear clearly with assistance

Working Conditions

Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. Works in various conditions.

Performance: Essential Functions

Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.

Performance: Position Specific Essential Functions

• Coordinate and communicate with all members of healthcare team involved in providing patient care.
• Collaborates with providers and other healthcare disciplines as needed to improve patient care.
• Educate patient and family members on diagnosis, treatment options, and available services. Provide direction and support to the patient/family and serve as patient advocate.
• General understanding of insurance information.
• Be a point of contact for the patient throughout the continuum of care. Participate in continuous quality improvement projects in order to better serve the patient, family, and healthcare system.
• Coordinate and schedule patient visits for nursing, therapy, aide and other home health team members.
• Maintain clinician schedules and assign visits based on patient needs, geographic location, staff availability, and productivity expectations.
• Communicate schedule changes promptly to clinician, patients, caregivers, and referral sources.
• Monitor daily visit completion and follow up on missed, cancelled, or rescheduled visits.
• Ensure visit frequencies align with physician orders, care plans, and agency requirements.
• Verify staff availability, time-off requests, and coverage needs to maintain continuity of patient care.
• Enter, update, and maintain accurate scheduling information in the electronic medical record system.
• Coordinate start-of-care, resumption of care, recertification, and discharge visits as directed.
• Maintain effective communication with clinical managers regarding staffing, scheduling conflicts, and patient care concerns.
• Review and resolve scheduling discrepancies to support accurate billing and payroll processes.
• Support agency quality and performance goals by ensuring timely and efficient utilization.
• May be required to perform field work as operational needs dictate, including patient visits, care coordination activities, telehealth visits, patient education, and other duties within the scope of training and agency guidelines.
• Performs other duties as assigned.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent
• Preferred
  • Associate’s degree in Nursing
  • Completion of an accredited Licensed Vocational Nurse (LVN) program

Experience: N/A

Certification/Licensure:

• Required
  • Basic Life Support (BLS) Certification
    • Must obtain within ninety (90) days of start date
• Preferred
  • Licensed Vocational Nurse (LVN), with authorization to practice in the State of Texas