IT Systems Administrator - Hybrid Remote Position in Coppell, Texas at Heritage Health Solutions

POSITION SUMMARY

Provides support for end-user computing needs including troubleshooting user issues, installing and configuring hardware and software, and deploying new computers and related equipment. Administers and supports Microsoft 365, servers, networks, security systems, endpoint technologies, and other IT infrastructure. Monitors systems and networks to help ensure availability, performance, and security. Provides help desk support to local and remote users and participates in IT projects, cybersecurity, governance, risk, compliance (GRC), audit, and security control activities.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Perform analysis, diagnosis, and resolution of desktop, laptop, application, and peripheral problems for local and remote users.
• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and related technology.
• Receive and respond to incoming help desk requests and provide timely resolution or escalation of technical issues.
• Administer and support computer networks and related computing environments, including hardware, operating systems, applications, and system configurations.
• Maintain and support the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, user accounts, groups, licenses, and permissions.
• Administer and support Active Directory and Microsoft Entra ID, including user accounts, groups, authentication, access permissions, privileged access, and multifactor authentication.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system problems and replace defective components when necessary.
• Administer and support endpoint management, software deployment, patching, antivirus, endpoint detection and response, encryption, and other endpoint security technologies.
• Administer, monitor, maintain, and troubleshoot Windows Server systems, virtualization platforms, backups, recovery systems, and related infrastructure.
• Administer and support LAN/WAN, wireless, VPN, switches, firewalls, DNS, DHCP, and internet connectivity.
• Confer with users to understand and resolve existing technical problems and communicate solutions in both technical and user-friendly language.
• Research new technologies through technical documentation, training, seminars, and other resources and recommend improvements when appropriate.
• Analyze equipment and system performance to determine the need for repair, replacement, upgrade, or other corrective action.
• Implement and provide technical support for voice, conferencing, mobile, and telecommunications services and equipment.
• Train users in the effective and secure use of computer systems, Microsoft 365, applications, and related technology.
• Maintain accurate documentation and records related to systems, networks, hardware, software, maintenance, configurations, security controls, and repairs.
• Assist with IT governance, risk, and compliance (GRC) activities, including internal and external audits, regulatory and contractual compliance assessments, security control reviews, evidence collection, remediation activities, and maintenance of technical documentation necessary to demonstrate compliance with applicable policies, standards, and frameworks.
• Perform and document recurring reviews of hardware, software, user accounts, privileged access, permissions, security configurations, system settings, and other technical controls to verify compliance with established policies, standards, procedures, configuration baselines, and security requirements. Document identified exceptions and assist with implementing corrective actions.
• Follow established incident, problem, change, access, configuration, and asset management processes and procedures and maintain appropriate documentation of activities performed.
• Assist with investigating and responding to security alerts, malware, phishing, unauthorized access, and other information security concerns.
• Assist with server, network, security, cloud, and other new system implementations and technology projects.
• Maintain an accurate inventory of IT hardware, software, licenses, and other technology assets.
• Participate in vulnerability management activities, including reviewing vulnerability and security findings, validating affected systems, applying or coordinating remediation, documenting exceptions, and verifying corrective actions.
• Participate in periodic user and privileged access reviews, including validating accounts, group memberships, administrative privileges, application access, and the timely removal or modification of inappropriate or unnecessary access.
• Verify backup operations and participate in restore testing, disaster recovery exercises, and documentation of testing results, identified issues, and corrective actions.
• Provide help desk support for end-user computing needs.
• Work in a team-oriented, collaborative environment and effectively manage assigned responsibilities.
• May be required to participate in HHS committees.
• All duties as assigned.

• Competency Statement(s)
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Applied Learning - Ability to learn and apply new technologies and processes.
• Detail Oriented - Ability to pay attention to the details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to established values and standards.
• Organized - Ability to follow a systematic method of performing tasks and managing responsibilities.
• Responsible - Ability to be held accountable or answerable for one's conduct and assigned responsibilities.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Analytical Skills - Ability to use technical knowledge, thinking, and reasoning to solve problems.
• Communication, Oral - Ability to communicate effectively with technical and nontechnical users.
• Communication, Written - Ability to communicate clearly and concisely in writing and technical documentation.
• Interpersonal - Ability to work effectively with a variety of personalities and individuals.
• Customer Oriented - Ability to address users' needs while following Company procedures and security requirements.
• Problem Solving - Ability to identify, troubleshoot, and resolve work-related and technical problems.
• Adaptability - Ability to adapt to changing technologies, priorities, and workplace requirements.
• Security Awareness - Ability to recognize security risks, follow established information security practices, and understand the importance of technical controls in supporting organizational security and compliance requirements.

SKILLS & ABILITIES

Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Equivalent education, technical training, certifications, and relevant professional experience may be considered.

Experience: Three to five years related IT support, systems administration, infrastructure, or information security experience preferred. Experience supporting security, audit, compliance, vulnerability remediation, or technical control activities is preferred.

Computer Skills: Windows 11, Windows Server, Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, OneDrive, Active Directory, Microsoft Entra ID, endpoint management, endpoint security, patch and vulnerability management, LAN/WAN networking, wireless networking, VPN, TCP/IP, DNS, DHCP, virtualization, backup and recovery, and IT help desk/ticketing systems.

Certificates & Licenses: Valid State Issued Driver's License. Microsoft, CompTIA, or other relevant IT certifications preferred.